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After Effects Black Screen and no Audio on Preview

Community Beginner ,
Sep 29, 2023 Sep 29, 2023

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I was helping my boyfriend thru video call to easily edit a video, he has the CS6 version, and he had no Video or Audio playing, normally. 

 

The Audio would play by clicking "0" but that's about it, I saw on another forum that it may be that the eye icon on the Include section on Preview window might not be selected but I came to find out that in CS6 there isn't even that option in it, so where can I find this option or is it something else on the CS6 version?? (caps lock is not on btw).

 

Screenshot 2023-09-29 at 11.38.15 a.m..png
 

 

 

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Error or problem , Performance , Preview

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Community Expert ,
Oct 01, 2023 Oct 01, 2023

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CS6 is a legacy product. You need to check the system requirements on which you run After Effects.

 

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