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After Effects causes blue screen of death

New Here ,
Feb 18, 2024 Feb 18, 2024

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I've been using After Effects consistently for about 4 months. Recently, I've had a problem where, sometimes when I minimize After Effects or switch to any other tab/program, my PC freezes for about a second, then blue screens. It only happens when I minimize AE or switch to another tab/program.
 
This is the exact thing that I see when it blue screens:
bsod.png
 
 
I haven't installed any new software or hardware, made no changes to my settings in AE, and this doesn't happen with any other software ever.
 
I have the newest version, I've tried uninstalling it and then reinstalling it, I've tried using an older version of AE, and updating my drivers and computer, but the problem persists no matter what.

And something weird is this only happens on some days. For example; one day I could be using AE perfectly fine for 2 hours straight, and the next day it will crash the first time I try to minimize it to go to another program. It's so random.

The blue screen doesn't go away, so I have to force stop my PC and turn it back on again, which doesn't cause any other problems but it basically makes AE unusable most of the time.
 
I'm sure there's some info I'm missing in this post for people to know what the problem is, so just ask if I left anything out.
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correct answers 1 Pinned Reply

Adobe Employee , Feb 20, 2024 Feb 20, 2024

CRITICAL_PROCESS_DIED is something Windows will show when core OS services have crashed or been terminated. You may want to look at a corrupt hard drive or OS files, or if you have anything installed that might be monitoring files (anti-virus, etc.). 

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LEGEND ,
Feb 19, 2024 Feb 19, 2024

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Without any system info and other details we can't even begin to guess and since the bluescreen doesn#t provide any specific info you will have to check your system's event viewer or the debug console for clues.

 

Mylenium

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Adobe Employee ,
Feb 20, 2024 Feb 20, 2024

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CRITICAL_PROCESS_DIED is something Windows will show when core OS services have crashed or been terminated. You may want to look at a corrupt hard drive or OS files, or if you have anything installed that might be monitoring files (anti-virus, etc.). 

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