After Effects CC 2015 and Yosemite 10.10.3 Error

Forum|Forum|10 years ago
June 20, 2015
4 replies
12248 views

I'm getting the following error when opening the newest version of after effects.

After Effects can’t continue: Error while accessing the preference files inside “/Users/xxxx/Library/Preferences/Adobe/After Effects/13.5”, please verify the file permissions and try again.

Please let me know how I can repair it. I've reinstalled After Effects, Other Adobe CC 2015 are not giving me the similar errors.

Thanks

Ken

This topic has been closed for replies.

Correct answer Szalam

fixing permissions problem that impedes start of Adobe applications | After Effects region of interest

troubleshooting QuickTime errors with After Effects CS5, CS5.5, CS6, and CC | After Effects region of interest

M

matthewc98740735

Participant

I have installed everything that I'm supposed to, but there is no Adobe folder in my permissions folder

H

hectorc37816286

Participant

I have the same issue and have looked for the Adobe folder in my permissions. In the library folder on my Mac 10.12.6 Sierra, I see a folder called PreferencePanes and also Preferences. In the preferences folder, I only see files like this: com.Adobe.After Effects.paths.plist

N

nathanr19236817

Participant

I have the EXACT same problem. There is no Adobe folder in Preferences.

Please can someone from Adobe help with this? I'm paying every month for software I can not use.

bailioni

Participant

I have done all of the above and it still won't open. I still get the "/users/xxxx/library/preferences/adobe/after effects/13.8" warning. Any other suggestions?

Szalam

Community Expert

What, exact, OS version are you using?

What is the exact text of your error message?

Have you tried moving the /users/xxxx/library/preferences/adobe folder to your desktop?

W

Wesley Walker the Realtor

Participant

I tried all the steps above but what worked for me was just moving the file to the desktop

K

kenphipp5Author

Inspiring

Well by deleting the folder of preferences at /Users/xxxx/Library/Preferences/Adobe/After Effects/13.5 I was able to launch After Effects, but then a new error started says that I don't have Quicktime installed "Quicktime is not installed on this system, some components will not work correctly" unfortunately that means rendering to a movie format is pretty much not possible.

Any suggestions?