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Participant
July 7, 2018
Question

After Effects CC 2018 will not open (error 48 :: 27)

  • July 7, 2018
  • 1 reply
  • 1362 views

Hi everyone. I've seen this error message come up on other threads, but I still have not been able to resolve this issue myself. This just randomly started happening to me around June 1 or so (not sure if it's the issue or not, but I noticed it started happening after I updated to macOS 10.13.5).

When I click to start After Effects CC 2018, it looks like it's going to open, but then a window pops up saying "After Effects warning: Unknown Exception"

When I click OK, I get a second pop-up saying "After Effects error: can't dispose locked routine (48 :: 27)

I need to click OK about 10 times before I get to a third pop-up that says "After Effects can't continue: unexpected failure during application startup"

I've searched the Adobe forums and Google and found this appears to be a more common error than I would like, but nothing I've tried works. I've done the obvious steps already, uninstall/reinstall AE, I've never installed 3rd party plug-ins so there are none to remove.

If it helps, I have a 2011 iMac with 16GB of RAM that still runs beautifully. I've not had an issue running AE or any Adobe software before this started roughly 1-2 months ago. I don't use AE a ton, but need it right now for a few projects. Any help would be GREATLY appreciated. Thanks!

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1 reply

ToolfarmJP
Community Expert
Community Expert
July 9, 2018

Hello,

You After Effects seems to stop at startup. Would you try to set back the default setting?

Reset preferences

     

To restore the default preference settings, press and hold the following keys while the application is starting.

  • Ctrl+Alt+Shift (Windows)
  • Command+Option+Shift (Mac OS)

Setting preferences in After Effects

278mediaAuthor
Participant
July 11, 2018

Hey ToolfarmJP​. I've actually tried that a few times and it still does the same thing. I'm truly stumped.

Dave_LaRonde
Inspiring
July 11, 2018

Here's the easy answer -- don't use CC 2018!  Use CC 2017 instead.

My employer -- the owner of the most TV stations on Planet Earth -- hasn't approved CC 2018 for use on company machines.  Your own personal machine?  You're on your own....