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ActionCamStudio
ActionCamStudio
Inspiring
July 11, 2013
Answered

After Effects CC really slow in response

  • July 11, 2013
  • 5 replies
  • 40863 views

Hallo and sorry for may bad english!

So,my nightmares with CC continues!

I have serious lag when i do almost everything in AE. Press CTRL+Z i have to wait,press CTRL+A...wait...press P...wait....press the spacebar for move the preview window...wait for the hand...so the problem i think is clear (by the way,camera tools are really really slow!)!

My system specs: GTX680 4GB (latest drivers),Intel DX58SO mobo,12GB of ram DDR3 triple channel (fast enough),I7 980x.

With the same setup in CS6 all works smooth. Fresh install of CC,i have only Encore CS6 on my machine. All is up to date. Win 7 Professional SP1.

Multiprocessing is turned off,GPU acceleration on (i use 3000MB texture memory). I have read of many people that have the same problem on the net. I'm opening new projects,not from CS6.so that is not the problem. No internet connection,no antivirus scanning.

What may cause this problems? I'm on the way to remove AE CC and go back to AECS6 to work smoothly.

Thank you and hope to find a solution really soon,

bests from Italy,

Roberto

    This topic has been closed for replies.
    Correct answer Todd_Kopriva

    Today, we released the After Effects CC (12.1) update, which fixes this slowness when using menus and keyboard shortcuts on some machines.

    Try the update and let us know how it works for you.

    5 replies

    B
    BD18
    Participant
    July 13, 2021

    I have the same problem here! Im using an i7-9700, 32gb RAM, rtx2060S with updated drivers. After effects takes a lot of time to response after pressing anything or clicking anything. I also updated my after effects to its latest version.

    O
    Onchie
    Inspiring
    June 5, 2020

    I think it's time to resurrect this thread because somehow the evil that we so valiantly vanquished back in 2013 has reared it's ugly head again in CC 2020! There is input lag of up to 4 seconds or more when using keyboard shortcuts, loading menus, copying, pasting, almost everything. How can this be solved? I've experienced this in two different setups, on my HP Z840 Workstation in the office and on my Personal Computer at home, both running Windows 10. It's been like this for almost a year I think. Help?

      A
      Alistair5E09
      Participant
      August 13, 2020

      Yep I've just switched from a mac to Windows running latest AE2020 on a 24core thredripper with 3x 2070 super cards and am having the same problems scrubbing is fast but any keyboard shortcuts lag for about 3 to 4 seconds. Its almost unworkable it fells like it is the footage that I'm bringing in.

       

      I have just Re-exported the movie that I original exported from Premier. and its fixed the problem. Very odd.

       

      So I brought the 1min mov into AE exported it back out at the same Settings/codec etc then brought that AE export back into AE and swaped it with the Premier Export and everyting is snappy again. 

        E
        effstops
        Participant
        August 18, 2020

        Thank you so much for this reply. Fixed the issue for me. Super frustrating and mysterious!

        Todd_Kopriva
        Todd_KoprivaCorrect answer
        Inspiring
        November 1, 2013

        Today, we released the After Effects CC (12.1) update, which fixes this slowness when using menus and keyboard shortcuts on some machines.

        Try the update and let us know how it works for you.

        ActionCamStudio
        ActionCamStudioAuthor
        Inspiring
        November 1, 2013

        Todd as i mentioned with the rebuilt of my machine i was able to solve the problem. Today i've tested the update on my laptop and the delay is gone and on my main machine...well...AE is quicker than before!

        Good job!!!

        So,just to give to this update a 10+ i'll say that i LOVE the new precomp feature and the snap feature upgrade. For the precomp "trim" in the past i have to use Trim Compose script from VC,but this new possibility saves a LOT of time.

        This are the two major features that i've tested right on a project. Tomorrow i'll test mask tracking function and the updated Cineware plug-in.

        Thank you so much for your patience and the effort.

        Roberto

        TDRonline
        TDRonline
        Known Participant
        July 15, 2013

        Thank goodness, I thought it was just me.

        Well I hope it is fixed soon because I uninstalled AE:CS6, that and my projects are all AE:CC, so I don't know if I can go back.

        ActionCamStudio
        ActionCamStudioAuthor
        Inspiring
        July 15, 2013

        Hallo again! Is there any news about the issue that i'm experiencing? I've read a lot of threads on the net of people that have the same problem (i have posted my experience there too).

        I have installed AE CS6 and i'm working with it,but i really want to understand if Adobe's team is working on this or not. I use AE in 90% of my works.

        Thank you again,

        Roberto

        joshweiland
        joshweiland
        Known Participant
        July 15, 2013

        Are you working with a specific format in After Effects?  What are your sequence settings?  Are you using ray-traced 3D?

        Todd_Kopriva
        Todd_Kopriva
        Inspiring
        July 15, 2013

        Thank you again Todd!

        Roberto


        Here's what we know about the issue with slowness when clicking to open a menu or when using a keyboard shortcut. (We're still digging, though, so it may turn out that some of this is incomplete or incorrect.)

        Because of a change for After Effects CC (12.0) that shows the activated user in the menus, After Effects is checking a file on disk each time that menus are accessed. Because of the way that we implement keyboard shortcuts, this also means that the file is checked each time a keyboard shortcut is used.

        On computers where disk access is slow (e.g., because the disk is slow, the bus is slow, or something else is reading from the disk at the same time), this simple check of a file can add a noticeable amount of time---maybe half a second or even a couple of seconds in some cases.

        We are in the process of fixing this. It is my hope (but not a promise) that we'll be able to have a good fix in place for the next update, which we're targeting for September.

        In the meantime, here's how you should be able to mitigate the problem:

        Make sure that your software is installed on the fastest disk that you have, preferably an SSD. If you don't have an SSD, then at least make sure that your software (applications and OS) are not stored on the same drive from which you're reading footage or to which you're writing output files. And certainly don't run applications with high disk access (like WinZip or anti-virus software that intervenes at every disk access, just for a couple of examples) while you are working with After Effects. (BTW, this is all good advice for high performance even without this bug.)

        If you make these changes and notice an improvement, let us know. Actually, let us know either way so that we can collect more information.

        So, how did this get past us? I think that it's because we tend to test on computers that are set up as I describe above, including tending to use SSDs and having our disk access spread across multiple disks. That said, we do apologize for letting this get out and inconvenience you.

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