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UndeadHead
Participant
June 18, 2013
Question

After Effects CC won't start!

  • June 18, 2013
  • 9 replies
  • 28804 views

Installed and uninstalled several times, keep getting the same errors. Mac Pro Running up to date Mountain Lion.

Any help to solve this would be appreciated.

    This topic has been closed for replies.

    9 replies

    Todd_Kopriva
    Todd_Kopriva
    Inspiring
    November 1, 2013

    This bug is fixed in the After Effects CC (12.1) update:

    http://adobe.ly/AE_CC_12dot1_details

    Let us know how this works for when you've tried with the new update.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    July 20, 2013

    Thanks UndeadHead,

    We now have a knowledge base article with a possible solution. Please check it out and see if it helps:

    http://helpx.adobe.com/after-effects/kb/crash-error-ct-bad-param.html

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    F
    FlorianKapfer
    Participating Frequently
    July 22, 2013

    Thx sooo much Kevin Monahan. !!! This is the solution. Now it is running.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    August 12, 2013

    Awesome!!

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    F
    FarmhausStudios
    Participant
    July 17, 2013

    I went into fontbook and selected all my fonts did Validate fonts removed any error fonts. Uninstalled AE and Reinstalled restarted and it worked fine

    S
    sealock713
    Participant
    July 12, 2013

    After some more calls to Adobe and Extensis we decided to uninstall Suitcase Fusion 4.

    It appears that even though Suitcase was not even running when these problems occurred, a background process called FMCore or some other Suitcase-related process was interferring with After Effects CC. Once we downloaded the Suitcase Uninstaller and ran it, After Effects now boots up properly.

    But I agree with dashart21. This is a bug and it's ridiculous for Adobe to blame Apple and all the third-party software manufacturers just because their current application throws a fit, especially when their previous versions never had this problem.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    June 21, 2013

    Hi UndeadHead,

    See if the steps in the following article solves your problem:

    http://bencollier.net/2011/07/missing-fonts-in-mac-os-x-lion-10-7/

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    S
    sealock713
    Participant
    July 11, 2013

    I spent two days trying to fix this problem including two very frustrating sessions with Adobe Techs who remotely took over my computer and did the same process described in the bencollier.net link, twice, despite my having informed them that I had already tried it.

    My Verdana was fine all along. But I got the same errors: "After Effects error: CT bad param: TrueType or CFF font expected" I even watched as they activated and deactivated my Arial Rounded with no luck.

    The only solution that the Adobe techs could come up with was to create a new User, log in as that user and launch AE. It works fine then, of course there's no access to anything from my user folder. Adobe's techs concluded that all of our machines have corrupted user files.

    I work in a studio that has 20 Macs. We have 10 licenses for Creative Cloud. On every computer that runs AE CC, the app crashes when AE CC is launched. None of them crash when AE CS6 is launched.

    After talking with some people with tech support at Apple, Extensis, and Gen Arts (all of whom complained about how unstable After Effects is) we opened the Activity Monitor. A process called fontd could be seen running in the background. We Quit Process on it and relaunched After Effects CC. As soon as AE CC launches the process fontd reappears but AE CC runs fine now. No matter how many times we quit and relaunch After Effects CC, it runs fine as long as we don't log out or restart the system. If we do have to log out or restart we just repeat that one step. It's a lot easier than logging in as a different user.

    Anand Sachan
    Adobe Employee
    Anand Sachan
    Adobe Employee
    July 12, 2013

    Please check if you have the Font Agent Pro installed in the system.

    Font Agent Pro has a list of Postscript Fonts and some of them are enabled. Disable all the fonts and then log out and log in again, launch Font Agent Pro again and make sure that no postscript fonts are activated.

    - no need to end the fontd process, no root user login

    P.S. make sure that no Postscript font is enabled..

    Please try installing  the current update of After Effects CC as it also has a fix related to it...

    rexomus
    rexomus
    Known Participant
    June 20, 2013

    So I just reinstalled each product one by one and open each one and rebooted several times for each app. Everything worked fine each time until....I installed Adobe Bridge CC. Now nothing will open. No CS6 apps or CC apps. I uninstalled Br and still nothing works.

    So Here I go again. Uninstall everything AGAIN! Grrr!

    rexomus
    rexomus
    Known Participant
    June 19, 2013

    So far ive had the apps working and just quit and then they will not open up again. i reboot and still nothing.

    So i unistalled everything and then I rebooted. Then I re-installed all my CS6 apps and applied all the updates, rebooted, and then I ran every app to make sure they worked. Rebooted again and then I installed Ps CC and Pr CC. Both are working so far. I'll re-install Ae CC tomorrow and update if everything is working. This is so frustrating.

    D
    detailed_Dragonfly6C19
    Inspiring
    June 19, 2013

    I'm having the same problem! It's really frustrating... I don't have any font conflicts in fontbook but that's what the crash seems to be stemming from

    M
    Manish-Sharma
    Inspiring
    June 18, 2013

    Did you get any error message when you installed the After effect CC ?

    What is your Operating system ?

    Do you have any previous version of the After effects present on the machine ?

    U
    UndeadHeadAuthor
    Participant
    June 18, 2013

    Mac os 10.8.4

    No errors on install

    I currently have After Effects CS6 already installed.

    rexomus
    rexomus
    Known Participant
    June 18, 2013

    did you get any actual information about this issue? I have the same problem with after effetcs cc. Found some old post on creative cow calling out the same problem with "ct bad param": http://forums.creativecow.net/thread/2/901222 . It seems to be connected to certain fonts on your computer, which cannot be interpreted by after effcts. But I did not solve this problem yet (to find the right font and deinstall it is no good workaround, cause there are too many possibilities), so hope to get help soon.


    After uninstalling all previous versions of Adobe software (CS6 and CC), I reinstalled AE CC and it works. I also reinstalled Photoshop CC, Illustrator CC, ect. But now other my other CC apps will not open?

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