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donbarrum
donbarrum
Inspiring
October 20, 2017
Answered

After Effects cc2018 4K screen problem with UI

  • October 20, 2017
  • 3 replies
  • 4752 views

In after effects CC 2018 a lof of the text is overlapping in the UI on 4K screens. It only happens in the HiDPI version of the UI, this is on a PC with Windows 10. Any suggestions on how to fix this, or is this just another new release bug?

 

    This topic has been closed for replies.
    Correct answer Szalam

    The update that came out last night (might take up to 24 hours to propagate to Adobe's servers around the world) fixes this issue.

    3 replies

    donbarrum
    donbarrumAuthor
    Inspiring
    January 17, 2018

    This problem is still happening to me. I have to use the program with System scale instead of using the HiDPI UI.
    Is Adobe even reading their bug reports??? After Effects CC 2018 came out many months ago and not a single bug fix update has been released since then...

    Szalam
    Community Expert
    SzalamCommunity ExpertCorrect answer
    Community Expert
    January 23, 2018

    The update that came out last night (might take up to 24 hours to propagate to Adobe's servers around the world) fixes this issue.

    donbarrum
    donbarrumAuthor
    Inspiring
    January 23, 2018

    thanks! yes it does   finally I can go back to HiDPI UI

    R
    Rchebli
    Participant
    November 1, 2017

    I had the same issue, tried removing custom scale from the display settings as I had it at 150% and it worked.

    However the text was too small, so I tried to use a 200% scaling and it also worked.

    No the best solution but I hope it helps.

    donbarrum
    donbarrumAuthor
    Inspiring
    November 2, 2017

    Chaning the display settings in windows is unfortunately something Im willing to do just for after effects I just changes in the app settings to use non-HiDpi, so now I'm wotking with blurry UI which at least works.

    I
    imax182
    Participant
    October 27, 2017

    After trying a number of things (reinstalling, updating graphics driver, playing about with display settings, etc) what eventually worked was when updating the graphics driver, selecting custom installation and checking the box to perform a clean install. Now I have no overlap on any text in the UI.

      A
      ask_Bamp
      Participant
      October 27, 2017

      imax182​ It worked for me also. GJ.

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