After Effects closes out when adding a Sapphire effect

[redwrld999]

Hello,
I would appreciate it if anyone can help me with this problem! Since around a month ago, After Effects has either given me a red screen or crashed whenever I add a Boris/GenArts Sapphire effect (the crash or red screen depends on the download I've used). I've downgraded and upgraded versions of AE and Sapphire, reinstalled both the program and the plugin and updated my drivers (both Studio and Game Ready drivers since I have an NVIDIA graphics card). I use an NVIDIA GeForce 1070 Ti, AMD Ryzen 9 3900X 12-Core Processor, and I have 16 GB of RAM. Please help!! Thanks!!

Regards,
Julian

[Vishu_Aggarwal]

I think you should check with Borisfx support -  https://borisfx.com/support/

Maybe it has nothing to do with Adobe. However, you can try resetting the AE Preferences and Plugin cache as follow -

• To reset preferences and plug-in cache at the same time, hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while the application is starting. Release the Shift-Alt keys or Shift-Option keys when the splash screen appears.

[redwrld999]

Hi,
Appreciate your reply! I've just tried what you've wanted me to do and it still hasn't solved the issue. It still keeps crashing even after I've reset my preferences and plugin cache. If there's anything else I could try, I would really, really appreciate it.

Regards,
Julian

[Jose Panadero]

Try to deactivate GPU acceleration in File > Project Settings > Video Rendering and Effects tab. Change it into Mercury software only and try again. Sapphire plugins rely on GPU so probably this can help you. Also be sure to update the Sapphire plugins to the latest version available that is compatible with your AE ond OS version.

[ToolfarmJP]

You turn off the option of "Enable Multi-Frame Rendering" (Edit > Preferences > Memory&Performance > Performance).

[Shae25221267461j]

Hi there can I keep getting the same issue I'm using ae cc 2019 and sapphire 2019, 2022 ,2020 ain't working what ver of sapphire will work? Pls reply!

[andraf5ECF]

Hello, did you find the solution for this problem?

[Kblxe29066800v2s5]

no everytime i try and add a saphire effect it keeps closing after effects, i have to reinstall saphire every single time i want to use it and it only works for 1 project then when i reopen ae its doing the same thing so i have to reinstall it again and it just does is over and over again

[NTTN27286862s6zg]

Did you find a solution yet?

[GodwinOkafor]

Is there a solution to this problem? cause i am still having this issue

[Reinavy]

i got same issue:( .. yeah im being tired searching for problem solved for this and nothing work properly, re-install the plug ins only working at the first time and when im trying to reopen it for sec time, the things same going happen

[David2996144751s0]

I literally have the same problem as you. Wtf.

[Samar35527226pfgd]

Same fricking problem bro. Did you found a solution ?

[Nathan33865632nprg]

I got the same problems. Sapphire used to worked fine but out of nowhere has been messing everything up. Really annoying. It seems to be a new issue after another, however let me know if yall find a solution because I also have this problem

[verkadify]

same problem and its been since the release of after effects 2024 this horrid program worked better on my 3050ti wtih 2023 than it does now in 2024 with a 3080ti and an 12th gen i7

[GodwinOkafor]

try disabling CUDA.   

File -> Project settings

[August36311984ha3d]

 Я уже установил все доступные версии, такая же ерунда, работает на один проект, без него как-то не работается особо, поэтому продолжаю искать решение, все доступные репаки уже скачал и перепробовал (3-4 часа времени впустую) я думаю дело в самом AE 2024. До этого был 2023, всё было нормально. возможно займусь переустановкой....

Если нашли решение, готов попробовать с радостью!

[mcflussie]

Hello! I managed to fix this! I was having the same issue using After Effects 2020,  and someone else recommended downloading Sapphire 2019 (I had 2023). I did and now it's fixed! Try it out and see if it works for you too! 😄

[lxrd38391129blv7]

just install sapphire 2019

same problem and i fix it