After Effects closes out when adding a Sapphire effect

New Here ,
Jun 18, 2022 Jun 18, 2022

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Hello,
I would appreciate it if anyone can help me with this problem! Since around a month ago, After Effects has either given me a red screen or crashed whenever I add a Boris/GenArts Sapphire effect (the crash or red screen depends on the download I've used). I've downgraded and upgraded versions of AE and Sapphire, reinstalled both the program and the plugin and updated my drivers (both Studio and Game Ready drivers since I have an NVIDIA graphics card). I use an NVIDIA GeForce 1070 Ti, AMD Ryzen 9 3900X 12-Core Processor, and I have 16 GB of RAM. Please help!! Thanks!!

Regards,
Julian

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Crash , Error or problem , Freeze or hang

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Adobe Community Professional ,
Jun 19, 2022 Jun 19, 2022

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I think you should check with Borisfx support -  https://borisfx.com/support/

Maybe it has nothing to do with Adobe. However, you can try resetting the AE Preferences and Plugin cache as follow -

 

  • To reset preferences and plug-in cache at the same time, hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while the application is starting. Release the Shift-Alt keys or Shift-Option keys when the splash screen appears.

 

 

Vishu Aggarwal
Adobe Certified Instructor, Professional and Expert

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New Here ,
Jun 19, 2022 Jun 19, 2022

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Hi,
Appreciate your reply! I've just tried what you've wanted me to do and it still hasn't solved the issue. It still keeps crashing even after I've reset my preferences and plugin cache. If there's anything else I could try, I would really, really appreciate it.

Regards,
Julian

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Adobe Community Professional ,
Jun 19, 2022 Jun 19, 2022

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Try to deactivate GPU acceleration in File > Project Settings > Video Rendering and Effects tab. Change it into Mercury software only and try again. Sapphire plugins rely on GPU so probably this can help you. Also be sure to update the Sapphire plugins to the latest version available that is compatible with your AE ond OS version.

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Adobe Community Professional ,
Jun 19, 2022 Jun 19, 2022

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You turn off the option of "Enable Multi-Frame Rendering" (Edit > Preferences > Memory&Performance > Performance).

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New Here ,
Aug 15, 2022 Aug 15, 2022

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Hi there can I keep getting the same issue I'm using ae cc 2019 and sapphire 2019, 2022 ,2020 ain't working what ver of sapphire will work? Pls reply!

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