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After Effects crash at launch on macOS

New Here ,
Jun 08, 2021 Jun 08, 2021

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He reinstaldo hoy varias veces, after effects, pero siempre al abrirlo me sale este "no puede continuar After effcts: No se pudo cargar el paquete CEP (plataforma común de extensibilidad). Puede que tenga que instalarlo de nuevo.

No se como solucionarlo, me podrian, porfa ayudar.

Es sobre Macintosh.

 

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Adobe Employee ,
Jun 08, 2021 Jun 08, 2021

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Hi ANDRES5D10,

 

Welcome to the Community and sorry for your issue.

What's the exact version of After Effects you're using? The issue could be related to user account permissions. Try the steps mentioned in the following article: https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html#

If it doesn't help, create a new user account on your computer and test After Effects in it.

Let us know how it goes.

 

Thanks,

Nishu

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