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After Effects - crash au lancement v 23.5

New Here ,
Jul 09, 2023 Jul 09, 2023

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Bonjour, 

 

au lancement de After Effects 2023 (23.5)  j'ai un crash:

John309756294ekl_0-1688938634078.pngJohn309756294ekl_1-1688938647199.png

 

j'ai déjà essayé de desinstaller/reinstaller, j'ai supprimé les fichiers de mon dossier roaming, meme résultat...

quelqu'un a déjà eu cela ?

une idée pour débloquer la situation ?

 

merci par avance pour votre aide.

 

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Adobe Employee ,
Jul 10, 2023 Jul 10, 2023

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Hi John,

 

Sorry for the crash.

Please check out the following article and see if the suggestions help: https://community.adobe.com/t5/after-effects-discussions/how-to-troubleshoot-startup-issues-in-after...

Let us know how it goes.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

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