after effects crash error

Question

After Effects error: Crash in progress. Last logged message was: <12560> Executing startup/shutdown script at: C:\Program Files\Adobe\Adobe After Effects CC 20191 Support Files Scripts\Startup command Line Render.jsx

nishu_kush · Answer

Hi Mukesh,

Sorry for the crash. Please share the following details:

What are your system specifications (CPU, GPU, RAM, OS version)?
What's the exact version of After Effects you're using: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-the-exact-version-of-after-effects-you-re-using/td-p/9972137
When do you get this error? Is there a specific action that triggers this?

We're here to help, just need more info.

Thanks,

Nishu

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