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taylorkoster
Participant
April 1, 2022
Question

After Effects crash in progress every time it's opened

  • April 1, 2022
  • 2 replies
  • 187 views

This error message pops up every time I open After Effects and I can't use it. I'm not sure what to do. I have tried uninstalling, reinstalling, and restarting my laptop multiple times. 

This topic has been closed for replies.

2 replies

nishu_kush
Community Manager
Community Manager
April 6, 2022

Hi taylorkoster,

 

Welcome to the community and sorry for your issue.

As mentioned by the expert, please share the following details so that we can troubleshoot the issue properly.

We're here to help, just need more info.

 

Thanks,

Nishu

Mylenium
Legend
April 1, 2022

Without any actual system info we can't really tell you much. The Windows management interface crashing typically indicates a kernel protection issue, which could be anything from an incompatible driver to genuine security and permission issues, so at the very least check your event viewer for the culprit, then the device manager and Windows Update and let them update everything or manualyl install newer versions of drivers and DLL packages. Everything else will require much better info.

 

Mylenium