After effects crash on startup 2021/2022

Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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HI , i recently updated to the new AE 2022 version, but unable to start it i reinstalled it mutliple times and had the same issue occur. I then decided to re-BF678A04-7779-43D2-B472-D62DE9F8C15A_1_201_a.jpeginstall the 2021 version yet it also begain crashing on startup. I am unable to access both and after emailing you the crash report multiple times have heard nothing back. My mac is also updated to the 12.o.1 version(newest) please somone help?

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Crash , Error or problem

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Adobe Employee ,
Nov 04, 2021 Nov 04, 2021

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Hi hfshdn,

 

Sorry for the crash.

Would you mind sharing the crash log here so that we can get it translated. In the meantime, try removing the the third-party plug-ins if you're using any.

Looking forward to your response.

 

Thanks,

Nishu

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Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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This is the crash log for AE 2022. I have also removed the AE third party plug-ins before sending my last message as suggested by adobe beforehand 

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