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After Effects crash on startup

New Here ,
Jun 11, 2021 Jun 11, 2021

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Hi. I can't get AE to work. Everytime I lounch it I get this message

Tymek5FB0_1-1623414952019.png

 

I've been resetting my PC, reinstalling it but nothing is working.

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Crash, Error or problem

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Adobe Employee ,
Jun 11, 2021 Jun 11, 2021

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Hi there!

Sorry for the issue. We can get this checked. 

 

Let us know.

Thanks,

Kartika

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New Here ,
Jun 11, 2021 Jun 11, 2021

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Hi!

My spec: Windows 10 Home, AMD Ryzen 5 3600 6-Core 3.60 GHz, 32 GB RAM, Nvidia GeForce 1160 6GB.

Adobe After Effects 2021 v.18.2.1

I can't send any crash log because there are none. There is no "logs" folder. After pressing "OK" in popup window I've shown earlier, Ae just does not respond. When I close it there are no way to send information about Ae crashing.

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Adobe Employee ,
Jun 11, 2021 Jun 11, 2021

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Thanks for sharing the details, Tymek5FB0.

I discussed this with the After Effects Engineers. They are looking for some more details:

  1. System info file from your computer: https://www.simplehow.tips/a/44/how-to-view-system-information-on-windows10 
  2. Collect and share the Dump file while the error is on the screen: https://support.kaspersky.com/common/diagnostics/12401

Here's how you can share: https://helpx.adobe.com/creative-cloud/help/share.html 

Looking forward to your response.

 

Thanks,

Nishu

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New Here ,
Jun 13, 2021 Jun 13, 2021

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Hi,

If After Effects crashes on startup, you need to skip to Fix 2 to update your graphics driver first. To disable GPU acceleration: Launch After Effects and go to Edit > Preferences > Display…. Untick the box next to Hardware Accelerate Composition, Layer, and Footage Panels.

Thanks and Best Regards:

Windows Club

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