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daniell81747363
Inspiring
May 8, 2017
Beantwortet

After effects crash when it try to reach windows explorer!

  • May 8, 2017
  • 1 Antwort
  • 626 Ansichten

Hi guy's,

The problem is intermittent, It's happen when I try to save a project, import a file by right clic or clic on the link to save a render in the render queue panel. So every time Ae try to open a windows explorer window.

Please help!

Ae cc2017 v14.2

My setting Summary

  Operating System

  Windows 10 Professionnel 64-bit

  CPU

  Intel Core i7 2860QM @ 2.50GHz 64 °C

  Sandy Bridge 32nm Technology

  RAM

  16,0 Go Dual-Channel DDR3 @ 665MHz (9-9-9-24)

  Motherboard

  Dell Inc. 03RG89 (CPU) 74 °C

  Graphics

  SyncMaster (1920x1200@59Hz)

  E2241 (1920x1080@60Hz)

  3071MB NVIDIA GeForce GT 555M (Dell) 63 °C

  Storage

  238GB SAMSUNG SSD PM830 2.5" 7mm 256GB (SSD)

  223GB KINGSTON SH103S3240G (SSD) 39 °C

  1863GB Western Digital WDC WD20EARS-00MVWB0 (SATA)

  3726GB Seagate Backup+ Desk SCSI Disk Device (USB (SATA)) 32 °C

  Optical Drives

  MATSHITA BD-RE UJ240AF

  Audio

  Realtek High Definition Audio

Dieses Thema wurde für Antworten geschlossen.
Beste Antwort von daniell81747363

This sounds very strange. Please contact Adobe support.


I solved the problem whit a fresh windows 10 reinstallation Tks

1 Antwort

Szalam
Community Expert
Community Expert
May 8, 2017

Has this problem always happened on this machine or did it work before?

Have you tried to uninstall and reinstall AE?

daniell81747363
Inspiring
May 10, 2017

No that never happen before I will try to reinstall and I come back tks

Szalam
Community Expert
Community Expert
May 15, 2017

I reinstall and I have the same problem always intermittent some dody have the problem?


This sounds very strange. Please contact Adobe support.