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after effects crash

New Here ,
May 25, 2024 May 25, 2024

Hi, i am trying to open a new composition. i select files and new file from cinema 4d and my after effects crashes. is there a fix for this?

this is what i get after the crash 

"

Last log message was: <5401688> <QT.Afterburner> <5> Hardware support detected for ap4h "


 

TOPICS
Crash , Error or problem , Freeze or hang , How to , Performance
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Community Expert ,
May 26, 2024 May 26, 2024
LATEST

The issue would be related to the codec of ap4h in ProRes. Does your project include the codec file? You may need to convert it to something else.

 

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