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Participant
May 25, 2024
Question

after effects crash

  • May 25, 2024
  • 1 reply
  • 231 views

Hi, i am trying to open a new composition. i select files and new file from cinema 4d and my after effects crashes. is there a fix for this?

this is what i get after the crash 

"

Last log message was: <5401688> <QT.Afterburner> <5> Hardware support detected for ap4h "


 

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1 reply

ToolfarmJP
Community Expert
Community Expert
May 27, 2024

The issue would be related to the codec of ap4h in ProRes. Does your project include the codec file? You may need to convert it to something else.