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DreamOn21
Inspiring
August 4, 2018
Answered

After Effects Crashes Every Time I Try to Open a File

  • August 4, 2018
  • 7 replies
  • 36717 views

I'm running After Effects CC 2018 on Windows 10. I've been working on a project for the last couple days and now I can't open it at all. I got the error 'Your video card (GTX 1060) has run out of memory - please lower your playback resolution.' I restarted After Effects and tried to open my file but couldn't. It just stops responding at 'Opening Project 0%' and freezes there.

I am using several third-party plugins in the file. Things I've tried so far:

1. Resetting preferences

2. Emptying Disk Cache

3. Uninstalling and reinstalling After Effects

4. Using an older version of After Effects

What's weird is that when I put the project file into Premiere, I can view it just fine - everything works and is up to date.

Is there a way to turn off all effects when opening the file or something?

Thanks in advance, I have a lot of time put into this project.

    This topic has been closed for replies.
    Correct answer Stephen Pickering122

    Just wanted to chime in here as I found this post while searching for the same thing.  My project refused to open on multiple machines, always crashing at 15%.  I removed all assets (from the directory) and still no luck.  Someone here suggested removing the plugins to try to troubleshoot, so I renamed the Plug-ins folders in C:\Program Files\Adobe\Common\ as well as C:\Program Files\Adobe\Adobe After Effects CC 2018\Support Files\.  Not sure which was the trick but I was able to then open the project.  I saved the project and moved it to another machine (with all of the plugins) and after a few minutes, it opened it.

    Not sure what the cause was and I'm a bit worried that it will come back.  But, I was able to open the project that I was hopeless about.  Even the increment saved projects refused to open.

    Hopefully, this helps someone.

    7 replies

    Morten-O
    Morten-O
    Participant
    January 17, 2023

    Had exactly the same issue. My solution was to open preferences>Media & Disk Cache:
    1. Click "Empty disk cache"

    2 Click "Clean database & Cache"

     

    Hope this will help anyone.

     

    C5R5
    C5R5
    Known Participant
    September 14, 2021

    For me, the issue was the effect "CC Power Pin" that is generally responsible for crashes when opening a project...

    aledebarba
    aledebarba
    Participant
    August 20, 2020

    For those arriving to this topic now, I had this same problem and this solution worked for me. Thanks!

      D
      darula37111647
      Participant
      August 31, 2020

      Hi. What exactly you did? I renamed Plug-in folder but AE not opened. Which .aex file exactly you delete ?

      aledebarba
      aledebarba
      Participant
      August 31, 2020

      Oh never mind.

      Updated it again and same error.

      Looking for some alternative to abandom CC.

       

      andrewk17596218
      andrewk17596218
      Participant
      April 2, 2019

      I have run into the same problem on two separate occasions. In my case it seemed to be the move anchor point plugin. I just had to uninstall it on a second machine. Worth a shot. I love the plugin, but fool me twice...

      A
      abdulaziza41181589
      Participating Frequently
      March 2, 2019

      are you renaming the "C:\Program Files\Adobe\Common" the common folder ? Plug-ins folder? "C:\Program Files\Adobe\Common\Plug-ins"

      S
      Stephen Pickering122Correct answer
      Inspiring
      October 8, 2018

      Just wanted to chime in here as I found this post while searching for the same thing.  My project refused to open on multiple machines, always crashing at 15%.  I removed all assets (from the directory) and still no luck.  Someone here suggested removing the plugins to try to troubleshoot, so I renamed the Plug-ins folders in C:\Program Files\Adobe\Common\ as well as C:\Program Files\Adobe\Adobe After Effects CC 2018\Support Files\.  Not sure which was the trick but I was able to then open the project.  I saved the project and moved it to another machine (with all of the plugins) and after a few minutes, it opened it.

      Not sure what the cause was and I'm a bit worried that it will come back.  But, I was able to open the project that I was hopeless about.  Even the increment saved projects refused to open.

      Hopefully, this helps someone.

        Kyle Hamrick
        Community Expert
        Kyle HamrickCommunity Expert
        Community Expert
        August 5, 2018

        What plugins are you using?

        Are you able to open a project with CapsLock on?
        Have you tried starting a new project and importing this one into it?

        D
        DreamOn21Author
        Inspiring
        August 6, 2018

        I'm using Sapphire plugins, RSMB, Twixtor, Motion V2, and Move Anchor Point.

        I have tried importing the problem project into a new one. AE crashes as soon as I hit import. Opening the project with caps lock gives me the same result.

        Kyle Hamrick
        Community Expert
        Kyle HamrickCommunity Expert
        Community Expert
        August 6, 2018

        Have you made sure your NVIDIA driver is up to date? That's usually a good first thing to check when things get wonky, and it looks like a new one just came out. (Like it does every week or so... Sigh.)

        My next suggestions would be:

        - See if anyone else can open it, with or without those plugins (I'm happy to try).
        - Try opening your previous versions/autosaves to get back to a stable version of the project.


        If one of the 3rd-party plugins is ultimately what's causing the issue, it's possible you could uninstall those and at least get the project to open. I'd try the other suggestions first, though.

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