Skip to main content
DaLivelyGhost
DaLivelyGhost
Participant
September 18, 2017
Answered

After Effects crashes my keyboard, usb hub!

  • September 18, 2017
  • 1 reply
  • 437 views

I have no idea what happens, but After Effects has picked up a nasty habit - it crashes my USB Hubs and my keyboard!

I'll be working on something and during a ram preview, I hear the sounds of two USB devices being unplugged and then the lights go out on my keyboard and my external drives (connected via a powered USB hub) disappears from the computer.  Unplugging and replugging do nothing - they both don't come back unless I reboot.  I've checked the device manager and I don't see any devices that are offline.  I am using the most up to date AE and my Windows 10 machine is as well.  Also, I've used the computer for hours and the only place it's crashed is in AE.

Where can I start with this?

    This topic has been closed for replies.
    Correct answer David Arbor

    Is your disk cache set to be one of those external hard drives?

    The first thing to do is plug everything directly into your machine, sans hub (yes, I know this can be a pain, and sometimes nearly impossible due to cable length, but it's the proper way to diagnose).

    Then if Ae doesn't crash you should plug the hub back in and then only the keyboard should be applied to the hub. If it doesn't crash, add the next device back in.

    Isolate the problem by working with only one device at a time. You might find that it's your disk cache if it's offloading to the drives connected to the hub. Even if it's a powered hub I would avoid plugging in critical drives to anything other than the motherboard directly.

    1 reply

    D
    David ArborCorrect answer
    Inspiring
    September 18, 2017

    Is your disk cache set to be one of those external hard drives?

    The first thing to do is plug everything directly into your machine, sans hub (yes, I know this can be a pain, and sometimes nearly impossible due to cable length, but it's the proper way to diagnose).

    Then if Ae doesn't crash you should plug the hub back in and then only the keyboard should be applied to the hub. If it doesn't crash, add the next device back in.

    Isolate the problem by working with only one device at a time. You might find that it's your disk cache if it's offloading to the drives connected to the hub. Even if it's a powered hub I would avoid plugging in critical drives to anything other than the motherboard directly.

    DaLivelyGhost
    DaLivelyGhostAuthor
    Participant
    September 18, 2017

    That's a pretty good answer.  I'll give that a shot. 

    (Good call.  I recently moved my disk cache to the external as I only have one internal drive.)

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices