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1

After Effects crashes on applying Element 3D

Explorer ,
Jun 23, 2019 Jun 23, 2019

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Hi!

The title says the problem. I've checked compatible GPU's and mine comes in the minimal ones (Radeon RX 550)

Tried updating Element to the latest version and updating my GPU drivers, both needed updates but the updates fixed nothing.

Here's some logs I copied from the latest crash if this helps:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.5.2" clientVersion="1.5.2" applicationName="After Effects" applicationVersion="15.0" build="180">

<time year="2019" month="6" day="24" hour="10" minute="54" second="12"/>

<user guid="1ca41683-a33e-48e8-9baa-ba17f68ac7fd"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="17758" applicationlanguage="en-US" userlanguage="en-US" oslanguage="en-US" ram="6102" machine="Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz" model="Intel64 Family 6 Model 42 Stepping 7" cpuCount="4" cpuType="8664" cpuFreq="3093 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FF970E5610A">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FF970E5610A" symbolname="clGetPipeInfo"/>

<stackStatement index="1" address="0x00007FF970E56020" symbolname="clGetPipeInfo"/>

<stackStatement index="2" address="0x00007FF970E54BF6" symbolname="clGetPipeInfo"/>

<stackStatement index="3" address="0x00007FF970E530D4" symbolname="clGetPipeInfo"/>

<stackStatement index="4" address="0x00007FF970E33D17" symbolname="clGetPipeInfo"/>

<stackStatement index="5" address="0x00007FF970E24C5E" symbolname="clGetPipeInfo"/>

<stackStatement index="6" address="0x00007FF970E415B9" symbolname="clGetPipeInfo"/>

<stackStatement index="7" address="0x00007FF9C71B7E94" symbolname="BaseThreadInitThunk"/>

<stackStatement index="8" address="0x00007FF9C8057AD1" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000000000"/>

<register name="RBX" value="0x000000006758AD20"/>

<register name="RCX" value="0x0000000000E10000"/>

<register name="RDX" value="0x0000000000E10000"/>

<register name="RSI" value="0x0000000063F970D0"/>

<register name="RDI" value="0x000000006758AD20"/>

<register name="RSP" value="0x0000000074C4FCA0"/>

<register name="RBP" value="0x0000000000000000"/>

<register name="RIP" value="0x00007FF970E5610A"/>

<register name="EFL" value="0x0000000000010246"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

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<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

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correct answers 1 Correct answer

Explorer , Jun 27, 2019 Jun 27, 2019

Hello everyone!

After a week of suffering, I've figured it out.

For some reason, AMD has disabled OpenCL by default for its new drivers. Had to enable it through registry editor and it worked! Special Thanks to Rameez Khan and Kyle Hamrick for such concern.

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Jun 24, 2019 Jun 24, 2019

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Hey xSolarzz,

Sorry to hear that you're crashing while using Element 3D.

I can see that you're using After Effects 15.0 - is there a reason why you haven't updated to 15.1.2? If there is no particular reason for you to stay on 15.0, I'd recommend that you update to 15.1.2 from the Creative Cloud desktop app.

NOTE: After Effects 16.1.2 is available too but that's a separate version. You can install that too and run two versions of After Effects simultaneously.

Let us know how it goes.

Rameez

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Explorer ,
Jun 24, 2019 Jun 24, 2019

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Trying your solution, will let you know if that works!

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Explorer ,
Jun 24, 2019 Jun 24, 2019

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After Effects v15.1.2 didn't work. Downloading v16.1.2 now, please let me know any other fixes too.

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Community Expert ,
Jun 24, 2019 Jun 24, 2019

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Make sure you are running the current version of Element.

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Explorer ,
Jun 24, 2019 Jun 24, 2019

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Yep I'm using the latest one (v2.2.2)

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Community Expert ,
Jun 24, 2019 Jun 24, 2019

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I would also recommend making sure your video drivers are up to date. Element has always been pretty touchy about that.

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Explorer ,
Jun 24, 2019 Jun 24, 2019

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Mentioned in the first post, Already checked that.

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Community Expert ,
Jun 24, 2019 Jun 24, 2019

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Ah, my mistake - cruised right past that.
You might also check the Video Copilot forums if you haven't already. Since this is a third-party plugin, it's usually good to explore the developer's own support solutions, as they may be more likely to have solutions if their plugin is actually the issue.

To clarify, were you previously running AE and/or Element on this system without issue, and this has recently changed? Or did you just start using AE/Element and haven't been able to do so successfully yet?

Is this happening in all projects or just a specific project(s)?

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Explorer ,
Jun 24, 2019 Jun 24, 2019

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I have used Element 3D on the same device before but a long time ago. And thanks, I will ask on the VideoCopilot forums.

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Community Expert ,
Jun 24, 2019 Jun 24, 2019

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I wonder if perhaps a driver issue has crept in more recently that you're only now discovering? I'd think the "Minimal" cards might be more susceptible to something like that.

I've always found VC Support to be helpful and quick to respond, so it's definitely worth asking on their forums or emailing their support directly, to see if they've seen this issue before.

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Explorer ,
Jun 24, 2019 Jun 24, 2019

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And btw, here's the crash logs after updating AE to v15.1.2

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.4" clientVersion="1.6.4" applicationName="After Effects" applicationVersion="15.1.2" build="69">

<time year="2019" month="6" day="24" hour="22" minute="36" second="22"/>

<user guid="1ca41683-a33e-48e8-9baa-ba17f68ac7fd"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="17758" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="6102" machine="Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz" model="Intel64 Family 6 Model 42 Stepping 7" cpuCount="4" cpuType="8664" cpuFreq="3093 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFF2185610A">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFF2185610A" symbolname="clGetPipeInfo"/>

<stackStatement index="1" address="0x00007FFF21856020" symbolname="clGetPipeInfo"/>

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<stackStatement index="3" address="0x00007FFF218530D4" symbolname="clGetPipeInfo"/>

<stackStatement index="4" address="0x00007FFF21833D17" symbolname="clGetPipeInfo"/>

<stackStatement index="5" address="0x00007FFF21824C5E" symbolname="clGetPipeInfo"/>

<stackStatement index="6" address="0x00007FFF218415B9" symbolname="clGetPipeInfo"/>

<stackStatement index="7" address="0x00007FFF72887E94" symbolname="BaseThreadInitThunk"/>

<stackStatement index="8" address="0x00007FFF72DF7AD1" symbolname="RtlUserThreadStart"/>

</thread>

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<register name="RAX" value="0x0000000000000000"/>

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<register name="RDI" value="0x0000000088763CA0"/>

<register name="RSP" value="0x000000008F41FCA0"/>

<register name="RBP" value="0x0000000000000000"/>

<register name="RIP" value="0x00007FFF2185610A"/>

<register name="EFL" value="0x0000000000010246"/>

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<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

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Jun 25, 2019 Jun 25, 2019

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Thanks for testing with After Effects 15.1.2.

Just to confirm - what's the exact step that causes After Effects to crash?

Let us know what happens on After Effects 16.1.2?

-Rameez

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Explorer ,
Jun 25, 2019 Jun 25, 2019

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I make a solid to apply Element 3D, right click on the Solid, Go to Effects, Video Copilot and Select Element 3D, the cursor shows busy for a few seconds and After Effects then crashes.

I'm having problems getting After Effects 16 to work, so please recommend me stuff that I can do on this.

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Jun 25, 2019 Jun 25, 2019

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Thanks for providing the details.

What kind of problems are you running into while using After Effects 16?

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Explorer ,
Jun 26, 2019 Jun 26, 2019

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It's not a problem. I'm running out of storage, I'll still try to get it, but please lemme know more fixes.

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Explorer ,
Jun 26, 2019 Jun 26, 2019

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Got After Effects v16.1.2. Still didn't work 😕

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Explorer ,
Jun 27, 2019 Jun 27, 2019

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Hello everyone!

After a week of suffering, I've figured it out.

For some reason, AMD has disabled OpenCL by default for its new drivers. Had to enable it through registry editor and it worked! Special Thanks to Rameez Khan and Kyle Hamrick for such concern.

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Jun 28, 2019 Jun 28, 2019

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Wow! Great job troubleshooting that, xSolarzz.

I'm so glad that you figured it out and thanks for letting us know how you fixed it. Would you mind listing those registry keys here so that other people running into this problem will know what to do?

Thanks,

Rameez

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Explorer ,
Jun 28, 2019 Jun 28, 2019

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Sure Thing! Here Goes!

*Disclaimer: Change your registry keys on your own risk. Any damage to your files or computer will not be of my responsibility.*

Press the Windows + R button and in the window that opens, click regedit and press enter.

The Registry Editor program will now open, in the address bar at the top, Copy/Paste this:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Khronos\OpenCL\Vendors

After you enter this, on the right side of the registry editor, you will see only one D-Word entry. Double click and change the value '0' to '1'.

After you've done that open this address in the registry editor:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Khronos\OpenCL\Vendors

You will see only one D-Word entry here too, double click it and change it's value to 1 too.

That's it! You're done! Enjoy making amazing text on your projects!

P.S: All credits for this fix go to this video/guy. Enable OpenCL on Premiere Pro, Media Encoder and After Effects version 2017-2019 - YouTube .​ Go check him out and give him some props!

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New Here ,
Nov 22, 2021 Nov 22, 2021

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Thanks a lot!

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Jun 25, 2019 Jun 25, 2019

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Can you also provide the exact version of your GPU driver?

Are you trying to use keyboard shortcuts while using Element 3D like copy/paste?

Best,

Rameez

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Explorer ,
Jun 25, 2019 Jun 25, 2019

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Not using any shortcuts, and I'm using the latest recommended version of my AMD GPU, which is 19.5.2 (there is an optionial 19.6.1, but optional updates are under development and usually buggy, so I don't go for them).

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