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Diego5FC8
Participant
October 26, 2021
Question

After Effects crashes when using Rotobrush 2.0

  • October 26, 2021
  • 2 replies
  • 1215 views

Good morning!

I just upgraded my RAM (it was 16GB now 32GB) Since that, i've been experiencing this issue with After Effects. When I try to use RotoBrush 2.0 it automatically crashes. I can use RotoBrush 1.0 though. I have tried installing older versions of After Effects but the same thing happens every time. Thanks for your help.

I'm uploading the crash report I could collect.

 

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2 replies

R
Community Expert
Rick GerardCommunity Expert
Community Expert
October 27, 2021

There are dozens of posts on this problem. The solution is to change Rotobrush to version 1.0. The workflow to do that is simple.

 

Open the layer in the layer panel, pick the Rotobrush tool, click once where you want to start the matte, and immediately enable caps-lock. Change the version to 1.0 in the Effects Control Panel/Rotobrush settings, release the Caps-Lock and continue with the roto.

    D
    Diego5FC8Author
    Participant
    October 27, 2021

    Thanks for your answer! Yes, Rotobrush 1.0 works fine. The thing is that the workflow is much slower than with 2.0. Before I upgraded my RAM I could use 2.0 without any problem. It's a provitional solution and it works, but I'm concerned about why it crashes when using 2.0.

    Thank you very much! Best regards.

    dgatesca
    dgatesca
    Known Participant
    June 26, 2022

     

     

     

    nishu_kush
    nishu_kush
    Legend
    October 26, 2021

    Hi Diego5FC8,

     

    Sorry for the crash.

    When did you upgrade RAM? I see that you're using After Effects 2022 version which was released today. Do you think it's the RAM or After Effects update? Also, does it happen in new projects as well?

    Let us know, we're here to help.

     

    Thanks,

    Nishu

    D
    Diego5FC8Author
    Participant
    October 27, 2021

    Good morning! Thnaks for the answer.

     

    I updated my RAM on monday and since that this error occurs every time I use Rotobrush 2.0. I don't think that would be a version problem, I have tested with both new and previous versions and that error always occurs. It happens with new projects as well, yes.

    I'm uploading an actual crash report AE gave me. It says " <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFF7FB2B597"> " But I don't  know what that means. 

     

    Thank you very much for your help!

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