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C
Cam Shanks
Inspiring
March 7, 2020
Answered

After Effects Crashing 2020 (Mac)

  • March 7, 2020
  • 4 replies
  • 1673 views

Hello I'm new to after effects, so I was going to go through the learning part of the program, and every time I try to it just freezes (The wheel comes up)

    This topic has been closed for replies.
    Correct answer Cam Shanks

     I'm just going to uninstall it then reinstall and that might work?

     

    4 replies

    C
    Cam ShanksAuthor
    Inspiring
    March 13, 2020

    UPDATE:

    I have tried to start. it. up today and. this. happend 

    C
    Cam ShanksAuthorCorrect answer
    Inspiring
    March 13, 2020

     I'm just going to uninstall it then reinstall and that might work?

     

    C
    Cam ShanksAuthor
    Inspiring
    March 13, 2020

    Nope, that didn't work. I still get the same message, then i restarted my laptop and it worked fine

     

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    March 9, 2020

    Hi there,

     

    Sorry for the trouble with After Effects.

    Does it crash when you open the Learn panel or when you try to open the project files provided with the tutorials? Does it show any error message? If yes, please share a screenshot or screen recording so that we can understand the issue better.

    Looking forward to your response.

     

    Thanks,

    Nishu

    C
    Cam ShanksAuthor
    Inspiring
    March 9, 2020

    Only when loading up the learning part

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    March 11, 2020

    Could you try resetting the preferences of After Effects and check if it brings any change? https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342?page=1

    Let us know if it helps.

     

    Thanks,

    Nishu

      C
      Cam ShanksAuthor
      Inspiring
      March 8, 2020

      But when I go to premiere i can load the learning part of the software easily without any issues

      B
      Community Expert
      Byron CortezCommunity Expert
      Community Expert
      March 7, 2020

      Tell us detailed tech specs of your system please.

      Byron.
      C
      Cam ShanksAuthor
      Inspiring
      March 8, 2020

      MacBook Pro (13-inch, 2018)

      Processer 2.3 Ghz Intel core i5

      Memery 8gb 2133 MHz LPDDR3
      Graphics Intel Iris Plus Graphics 655 1536 MB

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