Delete the preferences, reinstall the program and try again:
Also check your graphics driver and update it if necessary or for that matter any critical driver liek the audio one as well. Anything more than that will require some actual system info.
I will try this. It's a brand new high spec desktop, so I'm thinking all the drivers should be good. Relevant drivers for After Effects were installed.
Sorry for the crash.
We can provide personalized troubleshooting steps if we know the system specs (CPU, GPU, RAM, OS version). I'd suggest checking for OS updates if it's a new system.
Let us know, we're here to help.
Unfortunately, once I close the error pop-ups, AE closes, so I can't get to the Preferences.
To reset the preferences, you can press and hold the following keys while the application is starting.
If it doesn't help, please share your system specifications so we can troubleshoot the issue properly.
Hi, I have tried this (Windows) and AE still crashes.
This is the PC spec:
What's the version of the GPU driver that's installed on your computer? Are you working on a dual monitor setup? Also, are there any third-party plug-ins installed?
Let us know.
The GPU driver is NIVIDIA GeForce 3070.
How do I check for third party plug-ins?
You also update the graphic card driver.