After Effects Crashing on opening

Forum|Forum|3 years ago
December 14, 2022
2 replies
1241 views

I've tried to load After Effects 22.1 through my CC account, but once it downloads and I go to open it up, it just crashes. I've attached the two error messages that appear.

Can anyone help?

This topic has been closed for replies.

ToolfarmJP

Community Expert

You also update the graphic card driver.

Mylenium

Legend

Delete the preferences, reinstall the program and try again:

Setting preferences in After Effects

Also check your graphics driver and update it if necessary or for that matter any critical driver liek the audio one as well. Anything more than that will require some actual system info.

Mylenium

S

Sable CreativeAuthor

Known Participant

Hi,

Unfortunately, once I close the error pop-ups, AE closes, so I can't get to the Preferences.

S

Sable CreativeAuthor

Known Participant

What's the version of the GPU driver that's installed on your computer? Are you working on a dual monitor setup? Also, are there any third-party plug-ins installed?

Let us know.

Thanks,

Nishu

Hi Nishu,

The GPU driver is NIVIDIA GeForce 3070.

Single Monitor.

How do I check for third party plug-ins?

Thanks

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