After Effects Crashing on opening

Forum|Forum|3 years ago
December 14, 2022
2 replies
1248 views

I've tried to load After Effects 22.1 through my CC account, but once it downloads and I go to open it up, it just crashes. I've attached the two error messages that appear.

Can anyone help?

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ToolfarmJP

Community Expert

You also update the graphic card driver.

Mylenium

Legend

Delete the preferences, reinstall the program and try again:

Setting preferences in After Effects

Also check your graphics driver and update it if necessary or for that matter any critical driver liek the audio one as well. Anything more than that will require some actual system info.

Mylenium

S

Sable CreativeAuthor

Known Participant

Thanks Mylenium,

I will try this. It's a brand new high spec desktop, so I'm thinking all the drivers should be good. Relevant drivers for After Effects were installed.

Tracey

nishu_kush

Community Manager

Hi Tracey,

Sorry for the crash.

We can provide personalized troubleshooting steps if we know the system specs (CPU, GPU, RAM, OS version). I'd suggest checking for OS updates if it's a new system.

Let us know, we're here to help.

Thanks,

Nishu

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