Skip to main content
A
airbusjoerg
Participating Frequently
May 8, 2010
Answered

After Effects CS5 hangs on startup

  • May 8, 2010
  • 17 replies
  • 130493 views

After Effects CS5 (MAC, german trial version) needs 5-10 minutes to start up, hangs on the message "MediaCore wird initialisiert". On another Mac (small macbook!) it works fine. I did a reinstall, no effect. No plugins are installed.

    This topic has been closed for replies.
    Correct answer seth monger

    [log edited out so that the thread is readable]


    Thanks guys.  It looks like both of you are having a similar problem with a third party AVI codec.  Please remove or uninstall any third party AVI codecs such as DivX,  XVid, etc. from your system and try AE again.  

    You can also temporarily disable these components by closing any QT related apps and then dragging components out of the Library/QuickTime folder on your boot drive.   If that works, try adding them back one by one until it fails again.  That is the problem codec.

    17 replies

    Show previous replies
    Y
    yoginaut
    Participant
    August 20, 2010

    For me killing the QT32 Server.exe before I start After Effects worked. No waiting anymore with the "Media Core initialization" in the splash screen. Windows 7 64bit and After Effects CS5

    S
    Stephan_Mayer
    Participant
    May 12, 2010

    Thank you very much Adobe.

    Installed the upgrade from AE cs4 to AE cs5  and bingo AE is not working.

    I'm using a Mac Pro 4core 8gb ram Mac OS X 10.6.3 (10D573).

    Clicking the icon gives me nothing at all.

    Already reinstalled but no change.

    Come on Adobe, I need to make a living. What is this all about?

    S
    seth monger
    Participating Frequently
    May 12, 2010

    Some of you appear to be having different problems.  Let's keep this thread focused on QT32 server related hangs only.  Please start a new thread if:

    1. you are never seeing an AE splash dialog come up

    2. the splash dialog does not say "Initializing MediaCore" during the hang you are seeing

    3. killing the QT32 Server process  in the Activity Monitor (mac)  / Task Manager (windows) does not result in unfreezing AE.   

    Please note that if the Activity Monitor says QT32 Server is "unresponsive",  that can be normal and does not, by itself, mean you are experiencing a QT32 Server hang problem.    If (2) is happening but not (3), then you are likely experiencing some other plugin related issue than the QT32 server.  If all the above do apply to you.  Make sure you've tried the firewall fix mentioned above first.

    If that doesn't help, on Mac please get the following information:     Repeat the hang with only AE running,  then go to the Activity Monitor and select the QT32 Server process.   Then press the "Sample Process" button at the top of the window.   When the sample is complete,  please post the first page of the resulting text file.

    A
    airbusjoergAuthor
    Participating Frequently
    May 12, 2010

    The list is much too long, I decided to load it up onto my server (zipped)...

    heres the link:

    http://www.airbuscockpit.de/analysis.zip

    C
    calebbaker
    Participating Frequently
    May 10, 2010

    I'm having the same problem and it's really starting to frustrate me. AE (Cs5) hang son start-up until I kill the "Adobe QT32 Server" process. But if I do that I can't dynamiclink or export in any QT format. I can open Premiere Pro (Cs5) or any other Cs5 program just fine. I've tried deleting the preferences thing, tried reinstalling, and a few other things but no luck. I have a Macbook Pro 2.88ghz C2D 4gb ram with 10.6.3 and QT 7 is installed. Please fix this Adobe.....

    S
    Shadaim
    Participant
    May 8, 2010

    After Effects hangs up to 1 hour at starting. Why?

    When i remove this folder "C:\Program Files\Adobe\Adobe After Effects CS5\Support Files\(Media Core plug-ins)" After Effects gave me this Error, http://yfrog.com/9gdoaej

    Why it takes so much time to load this little folder? I want to work with After Effects, please help us.

    My OS is Windows 7 Enterprise x64

    Thanks

    Edit: It WORKS! My firewall have blocked After Effects, i removed it and it works very well!

      Todd_Kopriva
      Todd_Kopriva
      Inspiring
      May 8, 2010

      What are the versions of Mac OSX that you're using, both on the computer where After Effects is hanging and on the computer where it is working fine?

      You shouldn't kill the Adobe QT32 Server process while After Effects is running. After Effects relies on that process to use QuickTime files. However, it may be the case that this process keeps running when you quit After Effects; in which case you should kill the process before you restart After Effects.

      There's more information about this on this thread: http://forums.adobe.com/thread/629806

      A
      airbusjoergAuthor
      Participating Frequently
      May 8, 2010

      I have the CS5 Master Trial installed on a Macbook Pro 13" with Snow Leo 10.6.3 - After Effects starts within seconds.

      The second computer is an iMac 3.06Ghz 24" with Quicktime 7 Pro installed (and Quicktime X). Same Snow Leo 10.6.3. Every app from the master pack starts very fast, only After Effects needs 5-10 minutes which is caused by the QT32-process. The process comes up within After Effects, he is not running prior to starting AE. If I kill the process immediately after start, the start sequence of After Effects is starting again and is finished within seconds.

      I tried everything, including a complete reinstall and using onyx to clean up the mac itself... no result.

      By the way: in activity-monitor I can see that the QT32 seems to hang on "vnode: FD unavailable" ever and ever again... but I don't know if that's important

      A
      airbusjoergAuthor
      Participating Frequently
      May 10, 2010

      Another question: why starts premiere pro cs5 without any problems using that same qt32-process?  Starting after effects, the qt32-process causes 5 minutes pausing, starting premiere pro theres no problem. What is the difference between the AE-qt32 process and the PPro-qt32-process?

      S
      Shadaim
      Participant
      May 8, 2010

      I have the same problem, but on Windows 7 Enterprise x64. (German Trial, too.) When i kill the task "Adobe QT32 Server.exe" it won't work! After Effects didn't start, never! I can wait 20 Minutes and nothing happends.

      Please Help.

      A
      airbusjoergAuthor
      Participating Frequently
      May 8, 2010

      Seems the Adobe QT32 Server causes the problem. It is started along with every app. Together with After Effects ist freezes the system ... if I kill the task, after effects starts without any problems.

      Is there any workaround, for example can I block the starting of QT32 together with AE ?

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices