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K
kk8
Participant
January 29, 2020
Question

[After Effects] Display Acceleration Disabled on Mac

  • January 29, 2020
  • 2 replies
  • 3239 views

Hi guy, I have a problem.

I had just installed AE CC 2020 and without doing anything, there's a pop message at the display panel that says "Display Acceleration Disabled". Been trying to google the solutions but as of now, there's no solution for mac users. Please help!

I had AE CC2019 installed previously and it worked just fine. I'm not sure what's wrong with the 2020 version.

I'm using a 2012 13" Macbook Pro with 8GB RAM.

 

Thanks in advance for your help!

This topic has been closed for replies.

2 replies

J
Jaydude-wb
Inspiring
December 13, 2021

Same on a 2019 Mac Pro with AMD Radeon Pro Vega II 32gB.

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    January 30, 2020

    Hi there,

     

    Thanks for reaching out.

    We would need more information to troubleshoot the issue properly. Please share a download link for the system report .spx file. Here's how to get it: https://support.apple.com/en-in/HT203001

    Are you working on After Effects while the laptop is plugged-in into the power adapter?

    Also, navigate to After Effects Preferences > Display > and uncheck Hardware Accelerate Composition, Layer, and Footage Panels.

    Let us know if it helps.

     

    Thanks,

    Nishu

    K
    kk8Author
    Participant
    January 30, 2020

    Hi Nishu,

    Thanks for the response.

    I've tried your suggestions but none of them worked.

    Here's my system information: https://drive.google.com/open?id=1eOpb6EwU8sM1SRPjeCnRb1tOmub59WP7

     

    Thanks!

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    March 31, 2020

    Would you mind trying the steps suggested in the following article: https://community.adobe.com/t5/after-effects/faq-how-to-fix-quot-display-acceleration-disabled-quot-in-after-effects/td-p/10992991?page=1

    Let us know if it brings any change.

     

    Thanks,

    Nishu

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