After Effects doesn't recognise any files until I rename them and move them to another directory

Hello,

so I have a problem with After Effects 2024 (ver 24.0). For some reason every single file on my computer (video footage, images/assets, audio files) aren't recognised by After effects. They just come up as offline. Whenever I try replacing or reloading the footage/asset, I am met with the same error (see attachment for example). This issue is fixed when I rename a new copy of the file that has also been moved to a different directory. The problem is that I have to now rename/move every single asset I need to use, every single time in order for it to be recognised by adobe. I need to fix this as doing that, is virtually impossible and inconvenient. I have tried consulting with a support agent, however mid conversation, they ended and left me high and dry, with no solution. This is an issue in of itself. I'm paying so much money a year, I at the very least expect some form of service. Very upset with Adobe. Does anyone have this issue, or have any fixes for this? I am getting very upset and tired of this. I can't do my job efficiently. Please, someone help.