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C
cboe_jason
Participant
May 21, 2020
Question

After Effects Doesn't Recognize Output Audio (But Premiere and Audition Does)

  • May 21, 2020
  • 3 replies
  • 1416 views

I am having issues getting sound from After Effects. When I go to Preferences> Audio Hardware, the Default Output says the device is "not working". There aren't any other options in the dropdown:

 To make things even more weird is that I don't have any problems with Premiere or Audition. They both provide audio playback without issue. I have tried uninstalling and reinstalling After Effects, but it hasn't helped.

 

I am connecting to my work workstation remotely. I have tried using my Dell Laptop as well as my home built Desktop, and they both result in the same result. Any suggestions? Thanks in advance.

This topic has been closed for replies.

3 replies

Y
yorkshiregeek
Participant
October 27, 2020

Hi There

 

Did you solve the issue in the end? We have the same problem?

Regards

 

Jason

C
cboe_jasonAuthor
Participant
October 27, 2020

No - unfortunately I wasn't able to get any resolution. My company's IT support put in a ticket with Adobe this week, with the hopes of getting some guidance. I will be sure to post any comments we receive. 

    Y
    yorkshiregeek
    Participant
    October 26, 2020

    We are using Horizon VMWare and have exactly the same issue. We can hear sound remote from Premiere but not After Effects. If it works in one Adobe application that suggests something not right in AE. We have the same in Default Output as above. We are a University and its creating some challenges with enabling remote access to students for this application.

    Y
    yorkshiregeek
    Participant
    October 26, 2020

    THis is our audio details from system configuration...

    Name NVIDIA High Definition Audio
    Manufacturer NVIDIA
    Status OK
    PNP Device ID HDAUDIO\FUNC_01&VEN_10DE&DEV_0093&SUBSYS_10438673&REV_1001\5&367F9D60&0&0001
    Driver C:\WINDOWS\SYSTEM32\DRIVERS\NVHDA64V.SYS (1.3.38.21, 223.43 KB (228,792 bytes), 24/09/2020 07:26)

    Name Intel(R) Display Audio
    Manufacturer Intel(R) Corporation
    Status OK
    PNP Device ID HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&789327D&0&0201
    Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\INTCDAUD.INF_AMD64_D148A0EF920E06C0\INTCDAUD.SYS (10.27.0.8, 333.96 KB (341,976 bytes), 24/09/2020 07:30)

    Name NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
    Manufacturer NVIDIA
    Status OK
    PNP Device ID ROOT\UNNAMED_DEVICE\0000
    Driver C:\WINDOWS\SYSTEM32\DRIVERS\NVVAD64V.SYS (4.13.0.0, 68.20 KB (69,840 bytes), 24/09/2020 07:26)

    Name VMware Virtual Audio (DevTap)
    Manufacturer VMware, Inc.
    Status OK
    PNP Device ID ROOT\MEDIA\0000
    Driver C:\WINDOWS\SYSTEM32\DRIVERS\VMWVAUDIO.SYS (6.2.2.0, 66.88 KB (68,488 bytes), 30/06/2020 13:09)

    Name VMware Virtual Microphone
    Manufacturer VMware, Inc.
    Status OK
    PNP Device ID ROOT\MEDIA\0001
    Driver C:\WINDOWS\SYSTEM32\DRIVERS\VMWVAUDIOIN.SYS (1.1.0.0, 55.31 KB (56,640 bytes), 30/06/2020 13:10)

    Name USB Audio Device
    Manufacturer (Generic USB Audio)
    Status OK
    PNP Device ID USB\VID_047F&PID_430B&MI_00\3&39F1F0A3&0&0000
    Driver C:\WINDOWS\SYSTEM32\DRIVERS\USBAUDIO.SYS (10.0.18362.997, 194.00 KB (198,656 bytes), 12/08/2020 06:50)

    Mylenium
    Mylenium
    Legend
    May 22, 2020

    Without any actual system info, in particular about the audio devices used, nobody can really tell you much. Of course AE will initialize CoDecs and devices differently than realtime apps like Premiere or Audition. The mere mention of "Remote" could indicate that this is some odd audio via HDMI thing or such which may tie in to DirectSound functions not available in AE.

     

    Mylenium

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