After Effects error: could not convert Unicode characters. (23 :: 46)

I'm getting this error whenever I try to open After Effects CC 2021 (and also had it with CC 2020, installed updates and problem persists).

Running on macOS Big Sur.

The answers on Adobe's help site point to folders that existed for older version of After Effects, but not CC. Any help is much appreciated!

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nishu_kushCorrect answer

Legend

Hi Scott,

Sorry for your issue with After Effects.

If it doesn't help, try creating a new user account on your computer and see if you're able to open After Effects in it.

Let us know how it goes.

Thanks,

Nishu

nishu_kushCorrect answer

Legend

Hi Scott,

Sorry for your issue with After Effects.

If it doesn't help, try creating a new user account on your computer and see if you're able to open After Effects in it.

Let us know how it goes.

Thanks,

Nishu

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Participant

Hi Nishu, just a little bit before your response I did exactly this solution and it worked! Thank you for your reply.

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Participant

Hi Nishu, this solution doesn't work in solving the same problem for me, please give more solution if you have...

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