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Scott5CD8
Participant
March 14, 2021
Answered

After Effects error: could not convert Unicode characters. (23 :: 46)

  • March 14, 2021
  • 1 reply
  • 5783 views

I'm getting this error whenever I try to open After Effects CC 2021 (and also had it with CC 2020, installed updates and problem persists).

 

Running on macOS Big Sur.

 

The answers on Adobe's help site point to folders that existed for older version of After Effects, but not CC. Any help is much appreciated! 

This topic has been closed for replies.
Correct answer nishu_kush

Hi Scott,

 

Sorry for your issue with After Effects.

Have you tried resetting the preferences of After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342

If it doesn't help, try creating a new user account on your computer and see if you're able to open After Effects in it.

Let us know how it goes.

 

Thanks,

Nishu

1 reply

nishu_kush
Community Manager
nishu_kushCommunity ManagerCorrect answer
Community Manager
March 15, 2021

Hi Scott,

 

Sorry for your issue with After Effects.

Have you tried resetting the preferences of After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342

If it doesn't help, try creating a new user account on your computer and see if you're able to open After Effects in it.

Let us know how it goes.

 

Thanks,

Nishu

S
Scott5CD8Author
Participant
March 15, 2021

Hi Nishu, just a little bit before your response I did exactly this solution and it worked! Thank you for your reply. 

A
Aman Singh Verma
Participant
July 11, 2021

Hi Nishu, this solution doesn't work in solving the same problem for me, please give more solution if you have...

 

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