Participant

Answered

After Effects error: could not convert Unicode characters. (23 :: 46)

I'm getting this error whenever I try to open After Effects CC 2021 (and also had it with CC 2020, installed updates and problem persists).

Running on macOS Big Sur.

The answers on Adobe's help site point to folders that existed for older version of After Effects, but not CC. Any help is much appreciated!

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Correct answer nishu_kush

Hi Scott,

Sorry for your issue with After Effects.

If it doesn't help, try creating a new user account on your computer and see if you're able to open After Effects in it.

Let us know how it goes.

Thanks,

Nishu

Correct answer

Community Manager

Hi Scott,

Sorry for your issue with After Effects.

If it doesn't help, try creating a new user account on your computer and see if you're able to open After Effects in it.

Let us know how it goes.

Thanks,

Nishu

Participant

Hi there,

I'm having tha same issue (2021 M1 Macbook Pro, Ae Version 23.0.0. / Build 59 ; macOS Monterey )

and none of your suggested Solutions work.

Other Solutions I found in this forum/online were all for Windows only.

Please help.

Thanks

Community Manager

Please check if there are any updates available for your OS.

Let us know how it goes.

Thanks,

Nishu

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