Known Participant

Answered

After Effects error: could not parse the file ( 45 :: 36)

Forum|Forum|4 years ago
June 7, 2021
4 replies
14531 views

Hello, I am the creator of VoluMax 6 for AE (sold on Videohive).
I am having a lot of customers on Mac Os contacting for this problem :After Effects error: the file format module could not parse the file ( 45 :: 36)
I have almost 20K customers for this template and this issue is becoming a major problem for me and the thousand of other authors on Videohive having similar mails from their customers.
I updated the template already by re-saving all the Jpegs with Photoshop updated but this didn't work.
I am going to try to replace manually each JPEG, MOV and PNG in the project panel to see if it works... Apparently if you do it on a computer that has the bug it corrects the bug but my PC doesn't have the same issue son not sure this will do the trick.

Please Adobe : investigate on this error because it is going to become a major issue for AE.

Correct answer naomiec53605295

I was doing some research because I encounter this problem twice after purchasing AE templates. I am a macbook user. I saw this link and it says that now once you update AE, that the problem will be fixed. I hope it's fixed. I am about to try it now.

https://adobe-video.uservoice.com/forums/911311-after-effects/suggestions/43449300-bug-ae-18-2-on-macs-cannot-read-jpg-sequences-fi

H

HSM2022

Inspiring

I just encountered this problem with my old After Effects v4, and I found that the problem was the PNG I was loading was not saved with the Settings the program was looking for. It would load PNG files that had Compression but it would not load PNGs that had No Compression. I suppose it might be a similar case for the JPEG files you're having trouble with. Supported image files that have been saved with unsupported settings return code 45::36, whereas image files that are simply not supported at all return error code 45::35 (?). That's my experience. Hope it helps.

N

naomiec53605295Correct answer

Participant

I was doing some research because I encounter this problem twice after purchasing AE templates. I am a macbook user. I saw this link and it says that now once you update AE, that the problem will be fixed. I hope it's fixed. I am about to try it now.

https://adobe-video.uservoice.com/forums/911311-after-effects/suggestions/43449300-bug-ae-18-2-on-macs-cannot-read-jpg-sequences-fi

nishu_kush

Community Manager

Hi Cream-Motion,

Thanks for creating the thread and posting a workaround. Really helpful.

The After Effects team is aware of the issue they are working on it.

Thanks,

Nishu

T

TobiT92

Participant

How long exactly will you still be "working on it"?

This bug completely destroys a good part of the template industry, because you have managed to break the import of the most common image file format on earth.

We need a fix a month ago, honestly.

Is there any ETA?

Kartika Rawat

Community Manager

Hi Tobi!

Sorry to hear that. There's no ETA on this. You can check out the UserVoice for updates: https://adobe-video.uservoice.com/forums/911311-after-effects

Let us know if you have questions.

Thanks,

Kartika

CREAM MotionAuthor

Known Participant

Problem was corrected this way :
- Open .aep file
- search "JPG" in project panel
- "Replace file" for each JPG by the same file (strangely preview picture is sharper, file type is modified)
- Save .aep file.
I hope this helped authors like me that spent hours to find this solution...

R

realistic_hands5C93

Participant

Thank you for posting this. I was using a template that was affected by this (suddenly) and when I went to try another it was having the same issue. You just saved me a lot of frustration and time.

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