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After effects error: crash in progress. last logged message was: <34644> <dyamiclink> <5> increase

New Here ,
Aug 16, 2023 Aug 16, 2023

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Receiving this error code every time I try to open After Effects. 


after effects error: crash in progress. last logged message was: <34644> <dyamiclink> <5> increase wait time to 2

Not sure what to make of it as I have Creative Cloud Desktop up to date, After Effects v23.6, tried restarting the computer and launching AE into safe mode. Nothing is working so far.

 

Went as far as making sure video drivers are up to date. Also, this computer is a beast with 128 GB of ram, 2080ti, etc, so I know performance isn't the issue. 

 

Any help would be greatly appreciated! 

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Adobe Employee ,
Aug 16, 2023 Aug 16, 2023

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Did you recently install any new hardware or plugins? 

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New Here ,
Aug 16, 2023 Aug 16, 2023

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No, haven't installed anything new that would interfere with AE that I'm aware of.

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New Here ,
Aug 16, 2023 Aug 16, 2023

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I am getting another error now that say thiserror.JPG

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Adobe Employee ,
Aug 16, 2023 Aug 16, 2023

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Any chance you're getting a .crash file being written to disk after that happens? 

Do you happen to have Trend Micro's Anti-malware installed? 

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New Here ,
Aug 16, 2023 Aug 16, 2023

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Where can I find that .crash file? No Trend Micro's Anti-malware on here. 

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Adobe Employee ,
Aug 16, 2023 Aug 16, 2023

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Have a look in C:\Users\[username]\AppData\Roaming\Adobe\After Effects\[ae version number]\logs to see what might be in that folder. 

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New Here ,
Aug 17, 2023 Aug 17, 2023

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The logs folder is empty 

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Adobe Employee ,
Aug 24, 2023 Aug 24, 2023

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Has After Effects worked on this computer before? If so, which version of it? What other software are you running? Are there any third-party plug-ins installed?

Let us know.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

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