After effects error: crash in progress [Windows 10]

[mohamadh27643294]

After effects error: crash in progress, last logged message was:<8896><BEE_WorkQueue><5>BEE_Project::TimestampGetNext ZANZIBAR-3: cannot produce Timestamp,frozen=0, open=0

Note:
adobe master collection cc 2017
Windows 10 Pro

Title edited by Mod

[Shivangi_Gupta]

Hi Mohamadh,

I understand After Effects fails to launch for you. Could you share the following information before we start troubleshooting?

• Please share your system details(RAM, GPU, CPU, etc)
• The screenshot you shared says the application is from 2017 release. Is there any reason for not updating the software?

Looking forward to the response. Meanwhile, I'd recommend to try this:

Right click on the application shortcut > Select Run as administrator

Let us know if it helps.

Thanks,

Shivangi

[mohamadh27643294 · Accepted solution]

thank you Shivangi
the reason was the mediaplayer i installed
when i uninstall it it work good
thank you

[nishu_kush]

Glad to know that you were able to resolve the issue. Would you mind sharing the name of the media player?

Thanks,

Nishu

[Sarim.nesar12345]

Hello ...
How to Resolve this problem ?
Same Condition 

[christinar29522630 · Accepted solution]

This workaround WORKS! First, launch AE by clicking on a file extension that is supported by AE; I used .aep. After effects will launch and open the project file. Second, head over to preferences GENERAL dialog and untick the ENABLE HOME SCREEN. Close then re-launch AE by ticking on your shortcut to the AE executable and enjoy. Thank you!

[malcolmw18052800]

this worked. What is the cause of this though?

[Planet Xtreme 2]

This exact workaround worked for me too. How did you figure this out?
I owe you one, like a gum or something. Thanks a bunch and for solving this annoying headache.

[qq0D44]

Thanks so much! You answer was helpful for me

[Holly5D04]

thank you ever so much, you have no idea how much this has helped I appreciate it enormous amounts!!!! you are a life saver thank you thank you thank you 

[defaultnq2371n0hvyx]

where is the ENABLE HOME SCREEN option?
if possible send a screenshot, because i can't find it

[Daniel221622616l41]

Hey, I just found where it is. IN AE, press "edit" at the top bar, from there you will find preferences, click that, then go to general. On the page that pops up "ENABLE HOME SCREEN" should be the third last box that is there (the 13th option from the top). hope this helps! 

[Irregular23474679gcsk]

umm where is it?

[nishu_kush]

It's "Show Start Screen at Startup" in your version of After Effects.

Hope it helps.

Thanks,

Nishu

[Nasrullah Rsln]

Its solved! really thank you... 

[Márton26581710mw5p]

Thank you very much. This solved the problem for us.

[Dark27623559xjvr]

I was about to give up and I read this...and now it is FIXED!!! Thanks a lot!

[xUGOx]

I love you, it literally works.

[shawn28188599s88i]

work! 

[JONATA282583369xuq]

This worked, thnks

[ShravaniDixit]

I still have this issue!! When I try the workaround, it says "Invalid Menu Option" on clicking the Edit button!!

[mentallyunstableedits]

Can anyone pls help solve my issue, when i open after effects, the crash error messages pop up and when i press "ok" for both of them and gives me a chance to save the project which i'm never able to start since yesterday, i looked at the comments below and most of the solutions are not possible for me as none of the buttons or functions are working. Please help if you know what this is. 

Also, 

i'm using after effects 2022 on a dell laptop, i'm not sure which one though sorry. 

[Dark27623559xjvr]

It will work if you open an existing project by clicking on the ae file
then follow procedure, don’t launch the project on it’s own