after effects error crash in progresss. last logged message was: <10832> <apip> <5> ff4abc59-f486-42

[Kristian22459539wxng]

Hello, everytime I open AE, I get this error message, I've never used AE on this pc, so it's odd.

I've tried to reinstall, and deleting AE folder in roaming.

[Mylenium]

Sorry, but that's useless. You haven't even provided the most basic system info, much less anything more palpable such as the actual crash info. You need to be much, much more specifc.

Mylenium

[Kristian22459539wxng]

So like this?

[nishu_kush]

Hi Kristian,

Sorry for the crash.

Thanks for sharing the system specifications. However, we'd need a few more details to troubleshoot the issue properly.

• Crash logs if it's generating: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-after-effects-crash-logs-on... 
• What's the exact version of After Effects you're using: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-the-exact-version-of-after-... 
• When does it crash - does it crash at launch or while opening/working on a project?

Please check out the following article and try the suggestions mentioned in it: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-fix-common-after-effects-crashes... 

We're here to help, just need more info.

Thanks,

Nishu

[Kristian22459539wxng]

The logs says this:

[2022-02-19_19-44-11][1020][Info] [general] WebView2 runtime in system will be used to create a webview as no webView2RuntimePath is provided.

[Kristian22459539wxng]

the version are 22.2

[nishu_kush]

Sorry, couldn't understand that. If you found the log files, you can attach them here or share a download link to them.

Also, are you using any third-party plug-ins or scripts?

Let us know.

Thanks,

Nishu

[Kristian22459539wxng]

Hello, I am not using any third-party plug-ins, since I've never had after effects opened on my computer before