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epac513
epac513
Participant
December 5, 2016
Question

After Effects Error: Keylight out of memory. (4) ( 25 :: 241)

  • December 5, 2016
  • 19 replies
  • 44539 views

Hey there, this is very frustrating.  I don't know of this is because of the update to After Effects CC 2017 or what...

I have been working for a client on a series of 'How To' videos shot in front of a green screen for the past year.  The files are all h.264 (not 422, which I wish they were), they have all been shot exactly the same, and there is nothing different except that I now have updated to After Effects 2017.  I use Keylight for my green screen needs.

Every once in awhile (frequency is random) this error shows up: 'After Effects Error: Keylight out of memory. (4) ( 25 :: 241)'

Now, thankfully, it never crashes the program.  I hit 'okay'... and then move on, until it happens again.  Same thing: hit okay and move on.  No crash. 

It's so frequent now that I am now just used to hitting the space bar twice to move on and it's become a routine.  Unfortunately, it's hard to get into a flow because of it and cannot find any updated information on how to get it to go away.

Again, I'm thankful this is only an annoying inconvenience, and not a problem....but any advice would be wonderful.  Or is this just an AE CC 2017 bug?  Thank you!

My computer specs:

MacBook Pro (Retina, 15-inch, Late 2013)

Processor : 2.6 Ghz Intel Core i7

Memory: 16GB 1600 MHz DDR3

Graphics : NVIDIA GeForce GT 750M 2048 MB

Footage is 1920 x 1080p 29.97 frames h.264

After Effects CC 2017

    19 replies

    Show previous replies
    AttilaGBalazs
    AttilaGBalazs
    Participant
    May 27, 2018

    I am simultaneously looking at my memory usage while AE is saying it is out of memory and it is barely barely effecting RAM in use.

    This problem has been on the books for over a year and a half and the only solution presented assumes user error, trust me, my computer is good enough to handle the workload.

    HEY DEVELOPERS! here's what you need to know

    From image sequences to video, from lossy to lossless, on machines that are subpar to superior, your paid users are experiencing a problem that is not their error, but a programming error. It involves keylight 1.2, your long overdue for an update plugin, claims there is a lack of memory when there is not.

    Let's work together. You do your job, so I can do mine. Thanks!!!!

      zsfgafd
      zsfgafd
      Participant
      June 1, 2018

      real talk. Fortnite (a FREE game) has faster update turnarounds and more reliability on a 100-users per map environment while Premiere (a VERY expensive software bundle) has been struggling with SIMPLE bugs for YEARS. amazing.

      K
      Kevin B Good
      Participant
      December 11, 2017

      Bumping this. It's been a year... and a new major software update... No improvement. I'm having exactly the same issue.

      System:

      Win 10 Pro

      CPU i7-6700K @ 4.00GHz

      64 GB RAM

      Nvidia GeForce GTX 1080 8GB

      I'm working on layering two keyed tracks of 4K footage from a Canon C300 mkII.

      Like the original post... basically everything works. Except this incessant error message pops up constantly. Neither my system RAM or GPU memory is anywhere near maximum resource usage.

        Impalaboy
        Impalaboy
        Inspiring
        January 11, 2018

        Same issue here.

        Using 1080i DVCPro HD footage.

        macOS High Sierra

        Version 10.13.2

        2.7 GHz 12-Core Intel Xeon E5

        64 GB 1866 MHz DDR3

        AMD FireProD700 6 GB

        emilym71652181
        emilym71652181
        Participant
        May 9, 2018

        Any updates? Having the same issue.

        macOS High Sierra

        Version 10.13.4

        2.7 GHz 12-Core Intel Xeon E5

        64 GB 1866 MHz DDR3

        AMD FirePro D700 6144 MB

        R
        revmcgator
        Participant
        November 7, 2017

        Same issue.

        MacBook Pro (15-inch, 2017) Sierra, 10.12.6

        3.1 GHz Intel Core i7

        16 GB 2133 MHz LPDDR3

        Radeon Pro 560 4096 MB

        Intel HD Graphics 630 1536 MB

        I also try to use the AE Dynamic Link into Premiere, which was always great before. Now it's a big pile of poo. As is everything about AE and Premiere.

        MariaInesK
        MariaInesK
        Participant
        October 12, 2017

        I have the same issue, somebody solved?

          nyckidryan
          nyckidryan
          Participant
          April 22, 2017

          I'm having the same issue using AfterEffects CC 2017.2 release, v14.2.0.198 on both a PC and Mac.

          After Effects error: Keylight out of memory. (4) ( 25 :: 241 )

          Dell laptop

          • Windows 10 64 bit
          • Intel Core i7-7500U CPU @ 2.7GHz (2 cores/4 logical processors)
          • 16GB RAM and 750GB of free disk space

          17" Apple MacBook Pro (late 2011)

          • Mac OS X 10.11.2
          • 2.3 GHz Intel Core i7
          • 8GB RAM and 70GB free disk space.

          The project is very small, a video from a Panasonic HD camera in MTS format, a virtual set in PNG, and a spotlight to add a little color to the subject on the green screen.

          Any advice? I have a project that the client needs for an event midweek!


          Thanks,

          -Ryan

          Roei Tzoref
          Roei Tzoref
          Legend
          April 22, 2017

          trim just the parts you need to key out, and render the file in a lossless format. if it's 8-bit footage, QT Animation will do fine. import and try again with this file.

          A
          Archie_01
          Participating Frequently
          March 4, 2017

          I got a "Keylight out of Memory" today. I'm working with 2K ProRes 4:4:4 footage.

          I'm on an 8 core Mac Pro 5,1 with 64 GB RAM and my GPU is a TITAN X with 12 GB VRAM.

          Using CC 2017 with OS X 10.12.3

            Kevin-Monahan
            Community Manager
            Kevin-MonahanCommunity Manager
            Community Manager
            January 18, 2017

            Hi epac,

            Are you still experiencing this issue? Have you filed a bug yet?

            Thanks,

            Kevin

            Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
            K
            katiaa33323799
            Participant
            April 3, 2017

            Kevin,

            How can this be fixed? I am having the same problem.

            Kevin-Monahan
            Community Manager
            Kevin-MonahanCommunity Manager
            Community Manager
            April 3, 2017

            Hi Katia A,

            Are you having this issue on all footage in all projects? If not, what is the specs of your system and media?

            Thanks,
            Kevin

            Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
            Szalam
            Community Expert
            SzalamCommunity Expert
            Community Expert
            December 6, 2016

            I would suggest you file a bug report so that the AE team can be aware of the issue and fix it.

              Dave_LaRonde
              Dave_LaRonde
              Inspiring
              December 5, 2016

              Go back to the previous version you were using.  Blow off using CC 2017.

              The most charitable thing you can say about CC 2017 is that it's a work in progress. By using it, you basically become an unwitting member of the Adobe Unpaid Beta Tester Program.

                F
                FosterB
                Participant
                June 1, 2018

                Adobe needs to get their poop in a group and fix this ish.

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