Participant

Question

After Effects Error: Keylight out of memory. (4) ( 25 :: 241)

Forum|Forum|9 years ago
December 5, 2016
19 replies
44544 views

Hey there, this is very frustrating. I don't know of this is because of the update to After Effects CC 2017 or what...

I have been working for a client on a series of 'How To' videos shot in front of a green screen for the past year. The files are all h.264 (not 422, which I wish they were), they have all been shot exactly the same, and there is nothing different except that I now have updated to After Effects 2017. I use Keylight for my green screen needs.

Every once in awhile (frequency is random) this error shows up: 'After Effects Error: Keylight out of memory. (4) ( 25 :: 241)'

Now, thankfully, it never crashes the program. I hit 'okay'... and then move on, until it happens again. Same thing: hit okay and move on. No crash.

It's so frequent now that I am now just used to hitting the space bar twice to move on and it's become a routine. Unfortunately, it's hard to get into a flow because of it and cannot find any updated information on how to get it to go away.

Again, I'm thankful this is only an annoying inconvenience, and not a problem....but any advice would be wonderful. Or is this just an AE CC 2017 bug? Thank you!

My computer specs:

MacBook Pro (Retina, 15-inch, Late 2013)

Processor : 2.6 Ghz Intel Core i7

Memory: 16GB 1600 MHz DDR3

Graphics : NVIDIA GeForce GT 750M 2048 MB

Footage is 1920 x 1080p 29.97 frames h.264

After Effects CC 2017

Faaz_Fazil8621

Participant

ey there, this is very frustrating. I don't know of this is because of the update to After Effects CC 2017 or what...

I have been working for a client on a series of 'How To' videos shot in front of a green screen for the past year. The files are all h.264 (not 422, which I wish they were), they have all been shot exactly the same, and there is nothing different except that I now have updated to After Effects 2025. I use Keylight for my green screen needs.

A

AvalonShadows

Participant

Have you saves the Project in the new version? It Will chance the name with the label "(Converted)", I always do that before the edition of an old file, because if not it always cause that error. Another option is the comp time, check it out the start should be at 00:00:00:00, maybe I could help You, feel free to message me Benjamin.c.m.h@gmail.com

Faaz_Fazil8621

Participant

ey there, this is very frustrating. I don't know of this is because of the update to After Effects CC 2017 or what...

I have been working for a client on a series of 'How To' videos shot in front of a green screen for the past year. The files are all h.264 (not 422, which I wish they were), they have all been shot exactly the same, and there is nothing different except that I now have updated to After Effects 2017. I use Keylight for my green screen needs.

S

Shikhar_Srivastava5833

Participant

I am also having the same issue, I am using adobe After effects 2022
and my PC has:
1. 32 GB RAM
2. 12 GB - RTX 3060 Nvidia

3. 512 GB SSD
4. 1 TB HDD

A

Asir3123198975xs

Participant

same frustating issue

taishir

Participant

Just set the same frame rate for your composition and source video.

M

Mika Bruno24311879j7lf

Participant

Didn't work for me

A

AvalonShadows

Participant

Well in this case the problem is the ram inself, other thing that may help is: Check in the composition setting the Start TimeCode, it always should be 0:00:00:00, sometimes that value it is too high, causing the bug also.

A

AvalonShadows

Participant

Hey, I found the solution, is because of the frame rate, try to mach the the frame rate of your composition with the same of your source video. If the video was recorded to 25fps, change your comp to the same frame rate 25fps. This stop the error. One extra option is render the video with the frame rate that you would like to work and then import it to aply the keylight effect.

taishir

Participant

yes, it's working!!! you are a lifesaver

D

danyg83

Participant

(Read all to understand the causes and troubleshooting steps)

I had After Effects CC 2019 throw all popular errors on me:

- out of memory

- display acceleration disabled

- unspecified drawing error

- keylight out of memory

After trying all solution proposals I could find, like...

- reinstalling the software

- changing and clearing the cache

- changing settings (mercury transmit, skipping frames, hardware acceleration, cpu/gpu rendering etc.)

- resetting settings (ctrl+alt+shift while launching the app)

...the errors were still there.

The last thing I didn't try was to disable all startup/tray-running apps. And guess what? AE started to work stable again!Then I wanted to pin-point which of the startup apps was responsible for the "damage", so I disabled them one by one and checked how AE behaved. And guess what? Errors came back! So none of the startup apps was to blame.

This time I've decided to check systems Event Viewer for more clues...

Every time AE crashed, the event viewer issued a warning "Resource-Exhaustion-Detector" with details like "Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: ..."
This kind of error usually reflects a paging file problem. This moment I also realized I've turned off my paging files completely once I bought 32GB of RAM assuming it wont be needed anymore with this amount of memory on board.

Re-enabling "automatic managing of paging file for all drives" in system settings brought stability and performance back to AE and it didn't throw me any of above mentioned errors again.

A

Alexander Pashkov

Known Participant

Same issue here on a brand-new HP Z640 with 32 GB RAM and Nvidia Quadro k5000, AE versions from 2015 to 2017.

Adobe, do something with this bug, plz.