Participant

Question

After Effects error: There was an error processing this PDF document. (1074397201)

Forum|Forum|8 years ago
June 15, 2017
6 replies
22988 views

Just in case someone else encounters this issue. We have Macs and PCs in our office. We were getting the following two errors on PCs after packaging up a recent project:

After Effects error: There was an error processing this PDF document. (1074397201) ( 50 :: 29 )

After Effects error: cannot reopen an open file. ( 3 :: 130 )

Followed by AE crashing.

Macs opened the packaged project with no errors.

SOLUTION: Prior to packaging, move all assets into folders with PC acceptable names (no \ / : * ? " < > | allowed). We usually do this but missed a folder with a "/" which was translated into an unreadable character (for PC) in the directory structure of the packaged project.

FEATURE REQUEST: A more meaningful error code(s) would have been helpful in tracking down this issue.

A

Adam24750106l703

Participant

Amazing that this issue is from 2017 and here in 2023 we're still getting the same wildly unhelpful error message for the same issue. Great job, Adobe

M

macieks20462475

Participant

The problem arises when you import a project into another project, and 'collect files'. The folder name then ends with .aep and therefore conflict arises, when AE write system folder with .aep as end. Solution is: you have to remove .aep from the system folder names and manually re-link the media. And for the future, remember about a clean file structure, without .aep as end, when You import project to another.

I

Izzy5CCC

Participant

This solved my problem - thankyou!

D

DanielaHaz

Participant

I solved the problem by making the folder's name shorter

D

deus_ex_felis

Participating Frequently

I was ready to give up on this, then tried your fix (i.e. going into File Explorer and renaming some of the parent folders to shorter names). It worked. Gotta love simple solutions. Thanks so much!!

S

samehgaber

Participant

absolutely worked thank you for saving our a..

M

medupem98906596

Participant

This issue keeps persisting. Can you please provide a real solution to this?

P

paulgolden

Participating Frequently

I'm on a Mac using AE 17.1 on Catalina. Happening to me. My file paths are clean, so I have no idea what this BS is.

aniketk2805

Participant

Facing same problem with my fils also, i tryed the all the Solution (SOLUTION: Prior to packaging, move all assets into folders with PC acceptable names (no \ / : * ? " < > | allowed). We usually do this but missed a folder with a "/" which was translated into an unreadable character (for PC) in the directory structure of the packaged project.) but no use. Can you please provide the solution.

L

lindsaye74267630

Participant

I just downloaded the latest AE update and also have this problem, and this file has only been used on a Mac. Clicking OK only makes the error message pop up again, and again, and again. This also happens with every auto save from this week. So far the only solution I've found is to pound the OK button until the file loads. This did not happen at all on the previous version of AE for me.

MikeJennings

Participating Frequently

I'm seeing this behavior too, on a shared Creative Cloud folder. My collaborator and I have the same Mac and the same folder structure.

Szalam

Community Expert

Thank you for sharing what worked for you! I'm sure it will be very helpful to some poor soul doing a forum search in the future!

You can file feature requests here. (This is just a user-to-user forum, so in order to make sure someone from Adobe sees your request, follow that link.)

J

JRosenquistAuthor

Participant

Thanks! Feature request filed.

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