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eleni28770608veiq
Participant
February 15, 2024
Answered

After effects exports black

  • February 15, 2024
  • 1 reply
  • 424 views

Hi. I have after effects 24.1 and I've noticed that since I changed my mac to a macbook pro with M3 chip, After Effects exports black when im at home and but exports correctly when im at the office. 

Could someone help me understand why this is?

 

Thanks.

This topic has been closed for replies.
Correct answer nishu_kush

Is it the same laptop that you use at home and work? Does it happen with all the projects? Can you test in a new project? Try running After Effects in Safe Mode with the third-party plug-ins disabled. Here's how: https://community.adobe.com/t5/after-effects-discussions/how-to-troubleshoot-startup-issues-in-after-effects-using-the-startup-repair-options/td-p/13866327

Let us know.

 

Thanks,

Nishu

1 reply

nishu_kush
Community Manager
nishu_kushCommunity ManagerCorrect answer
Community Manager
February 15, 2024

Is it the same laptop that you use at home and work? Does it happen with all the projects? Can you test in a new project? Try running After Effects in Safe Mode with the third-party plug-ins disabled. Here's how: https://community.adobe.com/t5/after-effects-discussions/how-to-troubleshoot-startup-issues-in-after-effects-using-the-startup-repair-options/td-p/13866327

Let us know.

 

Thanks,

Nishu

E
eleni28770608veiqAuthor
Participant
February 21, 2024

Thank you! This worked!
Yes it is the same computer, that is why i don't understand why it works in the office and not in my home office. Today i did the test, I tried exporting the same video in a new project today in both locations, in the office it exported correctly and an hour later in my home office it exported black. 
But this worked: I ran after effects in Safe Mode disabling 3rd party plugins (although i checked the effect manager and i don't have any 3rd party plugings listed, so not sure why it didn't work)
I still don't understand why a 3rd party plugin would work in my office and not in my home, using the same computer and with a time difference of an hour. 
Thank you!!

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