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After Effects freezes at "initializing Media Core" and then crashes

New Here ,
Feb 03, 2019 Feb 03, 2019

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Hello!
I reinstalled AE CC 2019 v.16.0 recentelly on my PC. When I normally double-clicked to open it, I got stuck on initilizing MediaCore, and then AE crashes, as shown in the pictures below. I've used AE before (I believe it's v. 15.1.2), and it worked fine even with some plug-ins I've installed.

ae crash report.png

After that crash happened, I deleted all AE 2019 files, installed the 2017 version. Same Problem. Looked for videos on internet which indicated it was a compatibility problem. It wasn't (I use Windows 10 Home edition). Wasn't the 32-something file that another video told me to delete.
Anyways, I just reinstalled again the 2019 version, did same things, deleted again, resintalled it and nothing changes. Also, I noticed a file named "AfterFX_2019-02-01_151559_DESKTOP-QISI604", whose extention is curious: ".crash". Searched for it, had no anwers.

ae crash file.png

Do anyone here knows what is going on?

My PC Specs are:

Windows 10 Home Edition
i5 6600KGTX 750 Ti

12 GB RAM

120 GB SSD/ 1TB HD

Only one monitor.

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Adobe Community Professional ,
Feb 04, 2019 Feb 04, 2019

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Hello,

Have you tried to update the graphic card driver?

Drivers | GeForce

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New Here ,
Feb 05, 2019 Feb 05, 2019

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Hello ToolfarmJP​!

I've just updated my GPU drivers and the problems still goes on. I'll double check other drivers and come to you with an answer,

Thanks!

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Participant ,
Feb 05, 2019 Feb 05, 2019

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Hi Gustavo,

From the report it appears that it is crashing on OpenCL.  It might be the integrated graphics on your cpu.  Try running gpusniffer and cut/paste results.

C:\Program Files\Adobe\Adobe After Effects CC 2019\Support Files>GPUSniffer.exe

If it is what I am thinking either try updating the removing the Intel OpenCL drivers or disable the integrated graphics in the bios.

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New Here ,
Feb 11, 2019 Feb 11, 2019

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Hello StevRo!

Thanks for your advice. I have a similar issue. But my GPU is GTX 1050 Ti and I have all updates for drivers and software. AE still doesn't launch. The app is crashing at the moment "initializing media core".

GPUSniffer says:

GPUSniffer testing 254

Unrecoverable GPU Failure detected

Full Test test failed, trying No Metal

Any ideas?

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New Here ,
Feb 12, 2019 Feb 12, 2019

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Hi StevRo​! I've done what you said. My GPUSniffer says the same as Paulenty54​:

GPUSniffer testing 254

Unrecoverable GPU Failure detected

Full Test test failed, trying No Metal

I disbaled the Integrated Video Card at BIOS. What can I do next?

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New Here ,
Feb 05, 2019 Feb 05, 2019

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Update
I copied the error log. It is the following:


<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.5.2" clientVersion="1.5.2" applicationName="After Effects" applicationVersion="15.0" build="180">

<time year="2019" month="2" day="5" hour="11" minute="18" second="35"/>

<user guid="b797076d-aa39-4564-b83b-cb72cfaedd05"/>

<system platform="Windows 10 Home" osversion="10.0" osbuild="17134" applicationlanguage="pt-BR" userlanguage="pt-BR" oslanguage="pt-BR" ram="12242" machine="Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz" model="Intel64 Family 6 Model 94 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="3504 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFCD9EB0819">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFCD9EB0819" symbolname="clGetKernelSubGroupInfoKHR"/>

<stackStatement index="1" address="0x00007FFCD9E9C4A7" symbolname="unknown"/>

<stackStatement index="2" address="0x00007FFCD9EECEDA" symbolname="clGetKernelSubGroupInfoKHR"/>

<stackStatement index="3" address="0x00007FFCD9E9D10E" symbolname="clGetPlatformIDs"/>

<stackStatement index="4" address="0x00007FFCD9EA41E9" symbolname="clEnqueueTask"/>

<stackStatement index="5" address="0x00007FFCE14732B5" symbolname="clEnqueueWriteBufferRect"/>

<stackStatement index="6" address="0x00007FFCE143C85B" symbolname="clEnqueueWriteBufferRect"/>

<stackStatement index="7" address="0x00007FFD0D65684C" symbolname="clEnqueueWriteBufferRect"/>

<stackStatement index="8" address="0x00007FFD0D659147" symbolname="clEnqueueWriteBufferRect"/>

<stackStatement index="9" address="0x00007FFD3336986F" symbolname="RtlRunOnceExecuteOnce"/>

<stackStatement index="10" address="0x00007FFD2F98417A" symbolname="InitOnceExecuteOnce"/>

<stackStatement index="11" address="0x00007FFD0D65899C" symbolname="clEnqueueWriteBufferRect"/>

<stackStatement index="12" address="0x000000000C3E4B41" symbolname="GF::OpenCLModuleSources::AddKernelStrings"/>

<stackStatement index="13" address="0x000000000C3E8C70" symbolname="GF::OpenCLModuleSources::AddKernelStrings"/>

<stackStatement index="14" address="0x000000000C373EBB" symbolname="GF::Initialize"/>

<stackStatement index="15" address="0x000000000C239BE8" symbolname="DS::Initialize"/>

<stackStatement index="16" address="0x000000000A1DE52C" symbolname="ae::prem::AudioConformUtils::AudioConformUtils"/>

<stackStatement index="17" address="0x000000000A1EFAD0" symbolname="PREM_Birth"/>

<stackStatement index="18" address="0x0000000002BD1DB9" symbolname="NIM_SetCmdName"/>

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<stackStatement index="20" address="0x0000000002B6AD6B" symbolname="CEggApp::IEggApp"/>

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<stackStatement index="22" address="0x0000000002BA1F1B" symbolname="egg::dynamiclinksupport::SetMemoryLimits"/>

<stackStatement index="23" address="0x000000000268E627" symbolname="AEWinMain"/>

<stackStatement index="24" address="0x0000000000401B5F" symbolname="unknown"/>

<stackStatement index="25" address="0x00000000004023BC" symbolname="unknown"/>

<stackStatement index="26" address="0x0000000000403C05" symbolname="unknown"/>

<stackStatement index="27" address="0x0000000000404427" symbolname="unknown"/>

<stackStatement index="28" address="0x00007FFD30B43034" symbolname="BaseThreadInitThunk"/>

<stackStatement index="29" address="0x00007FFD333B3691" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000000000"/>

<register name="RBX" value="0x0000000020B82C50"/>

<register name="RCX" value="0x0000000000000001"/>

<register name="RDX" value="0x0000000020FA9A30"/>

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<register name="RSP" value="0x0000000000D7D780"/>

<register name="RBP" value="0x0000000000000000"/>

<register name="RIP" value="0x00007FFCD9EB0819"/>

<register name="EFL" value="0x0000000000010202"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

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<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

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New Here ,
Feb 05, 2019 Feb 05, 2019

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I'm also crashing on After Effects and Premiere with the infamous importerquicktime.prm crash.

Got the brand news drivers.

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Community Beginner ,
Mar 16, 2019 Mar 16, 2019

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I have the exactly same problem, it drives me crazy. I uninstall all (with adobe cleaner), and it's not working.

The only versions running fine is CC2018 and the 16.0 works one time. Try to reinstall just this one, but 14.2 and 16.0.1 crash in mediacore load.

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New Here ,
Mar 19, 2019 Mar 19, 2019

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I hope this will be helpful to someone else: I was experiencing the same issue of AE 2019 getting stuck on the launch screen at "Initializing MediaCore" but none of the fixes that I came across were helping. Talked through with Adobe support and nothing came out of that either. It was a sudden issue that had started up last week and I hadn't previously encountered it.

Ultimately, I ended up rolling back a driver on my laptop's integrated graphics card (it was an Intel(R) UHD Graphics 630) and lo and behold and that seemed to do the trick- 2019 launches as needed. Suggesting this in case it will cure a headache for anyone else.

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Community Beginner ,
Mar 30, 2019 Mar 30, 2019

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Not sure if this will help you or not.  I don't know that my problem is exactly the same.  I had a similar issue with AfterFX no longer opening after a crash.  I renamed c:\program files\adobe\<after effects>\support files\logsession.dll to logsession.dll.bak.  Then tried to open After Effects, which then said it couldn't because that file was missing.  After I renamed it back, After Effects works now.  Seems like mine was an issue with crash logging.  *shrug*

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Participant ,
Aug 07, 2019 Aug 07, 2019

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Try renaming the dynamiclinkmanager.exe file that is located in your C:\Program Files\Adobe\Adobe After Effects CC 2019\Support Files to ex. "dynamiclInkmanager_backup.exe". Then try opening up AE CC 2019. This should let you get past the initializing MediaCore stage

There is something wrong with connecting to the Adobe Dynamic Link Manager CC 2019 Process upon startup. It takes a really long time for some reason.

It works perfectly in AE CC 2018. The Adobe Dynamic Link Manager CC 2018 Process loads up right away allowing the program to launch right away. No freezing on the Initialize MediaCore stage

Unfortunately doing this will cause the dynamic link between AE and Media Encoder to not work


Hope this helps

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New Here ,
May 15, 2021 May 15, 2021

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Thanks so much  it worked

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