After effects freezes when rendering with Cinema 4D renderer

Question

Hi.

I am having an issue when trying to render my Ae project with C4D renderer. It is a 5 sec simple text animation yet when I start the render the rendering freezes at 2% and I cannot quit Ae without restarting the computer. I tried rendering with Media Encoder and encountered the same issue. Sometimes I cannot even add the project to the queue because it keeps unsuccessfully loading it. My Ae verision is 22.6 and my C4D is R25. Here are my system specifications.

Please help to resolve this to be able to keep working. Thanks in advance.

DaciaSaenz · Answer

Hi @Elena38774396pes9,

I'm sorry to hear you're experiencing this. When the app freezes, can you please

Open an app called "Activity Monitor"
Select the non-responsive AE from the list of apps that are running
Click on the icon with the three dots "..." and select "Sample Process"

After it runs can you please save it and send us the .txt file so we can analyze what is going on?

Please repeat these steps for C4D if it shows up on your list.

If the AE is actually crashing though, can you please add your email and submit the Crash Report. Then please DM me with the email address that you sent in with the crash itself.

Thank you,

Dacia

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