After Effects freezing macbook pro

[defaultjl6p4as1bj8g]

Hi, I'm having issues with After Efects running on a macbook pro. The application freezes at different times, for example, when moving a keyframe, or adjusting the spatial interpolation, adding an effect, etc. This freeze locks up my whole computer and forces a computer restart. I have tried deleting all plug ins, preferences, and starting in safe mode. All these efforts do not fix the issue. Any ideas? Thank you!

Macbook Pro, 2019 (OS 14.3.1) 

Processor: 2.4 GHz 8-Core Intel Core i9

Graphics: AMD Radeon Pro 5500M 8 GB
Intel UHD Graphics 630 1536 MB

Memory: 32 GB 2667 MHz DDR4

[defaultjl6p4as1bj8g]

After Effects version 24.1

[nishu_kush]

Does it happen in a specific project or all the projects? Please share the following.

1. Enable Logging from the Help Menu (Help -> Enable Logging), restart AE, and then once the crash happens, restart AE, go to Help -> Reveal Log Files, then find the After Effects Log.txt and post it back here. Perhaps that will help us figure out what is going on.
2. Do you get the crash reporter? If so, provide your email ID to the crash reporter and submit it. Do not forget to share your email ID with me via DM so that we can find the crash report.

Looking forward to your response.

Thanks,

Nishu

[defaultjl6p4as1bj8g]

Thanks. I just turned on "Enable Logging." I will report back with the log. 

The crashing happens in all projects, at seemingly random times. This has been happening multiple times per day, causing a full computer restart.   

[defaultjl6p4as1bj8g]

I just had a crash! Here are the logs... 

[defaultjl6p4as1bj8g]

I also found these other logs... 

[defaultjl6p4as1bj8g]

Hi just checking to see if the logs provided any insights. I am still experiencing multiple crashes per day. Thanks

[stories of lisa]

were you able to solve the problem? I have the same thing and it's definitely not the problem with my MacBook 2019, i7, 16 RAM (reinstalled and went to Apple to check).

[defaultjl6p4as1bj8g · Accepted solution]

I was able to find a solution, thankfully. However I had to figure it out myself, but so far it works great. I changed the cache location (Setting... Media and Cache Disk) to a 1TB external SSD hard drive, and after I did that I had zero problems. Yes, it is inconvenient to have to keep the SSD drive plugged in all the time, but at least AE is stable now. Good luck!

[robind32353700]

Hello, has this fix continued to work? I have tried everything so far and nothing has worked.
Thanks in advance 🙂

[joseerodriguez]

Im facing the same issue, and I tried this and same problem occurring, also got the 2025 update but still freezing from time to time, it works better when I start it in safe mode but still need to know why this is happening....

[robind32353700]

The only thing that worked for me was using an external SSD for the media & cache disk (as above suggestion by defaultjl6p4as1bj8g). I also recommend intermittent clearing of cache as you go. Mines now working properly. Luckily i stumbled over this thread becasue Adobe didn't have an answer.

[joseerodriguez]

Actually I didnt realized I had to clean up the cache and found this morning 390GB OF CACHE!!!!, I cleaned it up and will do that everytime I finish a project, I will keep you updated if it happens again. Thank you

[joseerodriguez]

UPDATE
Ive been using it and cleaning up the cache everytime Im done and its working perfectly so this might have solved the issue