After Effects has stopped working

Forum|Forum|7 years ago
October 25, 2018
5 replies
6850 views

Hello guys, I need your help urgently! Have 3 days exactly what my After Effects stopped working, everytime I click on it to open, it does not open and then pops up that "stopped working".I'm Brazilian so the print is in Portuguese, I ask your help because I've tried everything!

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Correct answer Andrew Yoole

If that's the case, my next suggestion is more major. Back up, erase your hard drive and do a clean installation of Windows. Then reinstall Adobe CC before any other software. If the problem persists, it is almost certainly hardware or hardware-driver related.

Andrew YooleCorrect answer

Inspiring

If that's the case, my next suggestion is more major. Back up, erase your hard drive and do a clean installation of Windows. Then reinstall Adobe CC before any other software. If the problem persists, it is almost certainly hardware or hardware-driver related.

N

NithaAlvesAuthor

Participating Frequently

Thanks, It worked! I'm grateful for all the suporte they gave me

D

danielc71084196

Participating Frequently

Hi,

What do you do to be functionals?

thx

B

Byron Cortez

Community Expert

Try creating another user as Administrator in Windows, open Ae there and if you run there, it means that your Windows has many junk files as well as in the registry saturated with years of installing and uninstalling applications. If it is useful for you in the new User, you have a backup of everything you have in the old user and migrates to the new one.

Byron.

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NithaAlvesAuthor

Participating Frequently

I did it right now and unfortunately it did not work. I don't know what's happening, because of these problems I end up losing Jobs.

Please, help!

Andrew Yoole

Inspiring

I would uninstall After Effects and then reinstall it, just to be sure.

Uninstall or remove Creative Cloud apps

OussK

Community Expert

just remember if you install any new application in the past few days so may your new app take also more memory witch can make some conflict with after effects to start normally

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NithaAlvesAuthor

Participating Frequently

I uninstalled some programs and opted to use the 2018 version of After Effects and it still does not open, it still does not respond

B

Byron Cortez

Community Expert

Close Ae.

When clic to open Ae, immediately press Shft + Alt + Ctrl and keep pressing these three keys until If you see a dialog box where you are asked if you want to delete the preferences, press OK. Then try again.

Byron.