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After Effects is Crashinf upon launch everytime

New Here ,
Jul 10, 2023 Jul 10, 2023

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Hello, I recently purchased the Element 3d Plug In and since then I have not been abe to launch

Afer Effects succesfully since it always crashes. It always leaves a Desktop Icon after the crash. 

I believe it some type of crash report, sinve it happens immidiately after the crash.

I am not sure if it has somethinf to do with the Element 3d plug in I just installed.

I was able to use the program a couple of times in Safe Mode.

Should anyone have any suggestions they would be greatly appreciated!

( I aslo attached the Desktop Icon  that pops up after the crash and a picture of my computer specs )

Thank you

TOPICS
Crash , Error or problem , Freeze or hang , How to , Performance

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Explorer ,
Jul 10, 2023 Jul 10, 2023

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I have the same problem and don't have any plugins installed. I removed all plugins to make sure. It has already been one week that I've been unable to use After Effects. It's a horrible situation because I've projects waiting to be executed. This is unacceptable for the amount I'm paying for the license, and seriously considering changing to a different software.

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Community Expert ,
Jul 11, 2023 Jul 11, 2023

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You may need to clear cache of Element 3D. To do that in Element 3D, go into the Scene Setup, click File, Preferences, and then clear those 2 cache buttons. You do not also forget to update the graphic card driver.

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Adobe Employee ,
Jul 13, 2023 Jul 13, 2023

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Hi Raul23542622qlik,

 

Sorry to hear about the crash.

Try installing the latest Studio driver for your GPU. If you're already using the latest driver, consider doing a clean installation.

Let us know how it goes.

 

Thanks,

Nishu

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