After Effects is loading after initial splash screen, but freezes right after

Forum|Forum|1 year ago
October 18, 2024
4 replies
713 views

I'm having issues launching After Effects of any version (24.6.3 & 25.0) as well as in Safe Mode. It finishes loading after the initial splash screen, but stops and freezes after loading the window (white screen). Attached is a visual of what appears on my end.

I'm used to slow-er load in times, but I've let it wait to "load" for 10 minutes and nothing changes. When attempting to close the program, it also gets stuck trying to recover my information. No third-party plugins are installed, and launching in safe mode produces the same results.

12th Gen Intel(R) Core(TM) i7-1255U 1.70 GHz

16.0 GB (15.7 GB usable) RAM

64-bit operating system, x64-based processor

Correct answer Peru Bob

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

Peru Bob

Community Expert

What are the complete hard drives (how many, what kind, what is on each, what capacity, and how full)?

Peru Bob

Correct answer

Community Expert

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.