after effects is not open

New Here ,
Feb 18, 2022 Feb 18, 2022

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adobe after effects is not opening in my window 10 pro.

my pc specificantions are:-

processor = AMD Ryzen 7 3800X

ram = 32GB

graphic card = msi gforce rtx 3050 8gb

 

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New Here ,
Feb 18, 2022 Feb 18, 2022

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Adobe Employee ,
Feb 20, 2022 Feb 20, 2022

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Hi Nitin,

 

Sorry for the crash.

Please check if After Effects is generating any crash logs. Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-after-effects-crash-logs-on...

If it does, please share them with us so that we can get them translated and get to the root cause.

Also, please try the steps mentioned in the following article: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-fix-common-after-effects-crashes...

Looking forward to your response.

 

Thanks,

Nishu

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