After Effects is not opening in iMac

New Here ,
Feb 21, 2022 Feb 21, 2022

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I have been doing everthing, remove, reinstalled, get the updates, but the software just not opening! 

 

I don't know if is the news updates but i don't know what to do anymore 😕

 

The others softwares, Ps, In, Ai are opening, and the funcionable is good! 

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Crash , Error or problem

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Adobe Employee ,
Feb 21, 2022 Feb 21, 2022

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Hi there!

Sorry about that. Can you let us know your system details (OS, CPU, RAM, GPU)? Have you tried resetting preferences? https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...

 

Let us know.

Thanks,

Kartika

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Adobe Employee ,
Feb 21, 2022 Feb 21, 2022

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Hi default8sxt87lqvnf9,

 

Sorry for the crash issue.

Did you install a new font recently? Try validating and removing the faulty fonts on your computer. Here's how: https://support.apple.com/en-in/guide/font-book/fntbk1000/mac

Let us know the outcome.

 

Thanks,

Nishu

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New Here ,
Feb 22, 2022 Feb 22, 2022

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Hey, thank you for the answer. 

 

I tried this but still keeping opening that message that ae is crushing. I will try reload the computer (haha) and see what happens. 

 

 

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Adobe Employee ,
Feb 25, 2022 Feb 25, 2022

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Thanks for trying.

Let us know how it goes.

 

Thanks,

Nishu

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