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Participant
February 21, 2022
Question

After Effects is not opening in iMac

  • February 21, 2022
  • 2 replies
  • 259 views

I have been doing everthing, remove, reinstalled, get the updates, but the software just not opening! 

 

I don't know if is the news updates but i don't know what to do anymore 😕😕

 

The others softwares, Ps, In, Ai are opening, and the funcionable is good! 

This topic has been closed for replies.

2 replies

nishu_kush
Community Manager
Community Manager
February 22, 2022

Hi default8sxt87lqvnf9,

 

Sorry for the crash issue.

Did you install a new font recently? Try validating and removing the faulty fonts on your computer. Here's how: https://support.apple.com/en-in/guide/font-book/fntbk1000/mac

Let us know the outcome.

 

Thanks,

Nishu

ximitiiAuthor
Participant
February 22, 2022

Hey, thank you for the answer. 

 

I tried this but still keeping opening that message that ae is crushing. I will try reload the computer (haha) and see what happens. 

 

 

nishu_kush
Community Manager
Community Manager
February 25, 2022

Thanks for trying.

Let us know how it goes.

 

Thanks,

Nishu

Kartika Rawat
Community Manager
Community Manager
February 21, 2022

Hi there!

Sorry about that. Can you let us know your system details (OS, CPU, RAM, GPU)? Have you tried resetting preferences? https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342

 

Let us know.

Thanks,

Kartika