After Effects Issue not responding

Forum|Forum|6 years ago
April 19, 2019
3 replies
770 views

HI when ever we open after effects it will goes to not responding state and screen will be complete black all we have to do is to restart the computer to make it work , kindly help us with this error

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Rameez_Khan

Legend

Hi Mahesh,

Have you sent the crash report to Adobe? If not, I'd recommend that you do it and fill your email address and other important information so that our engineers can read it.

If you still need help with this, send me a PM with the email address that was associated with the crash report so that I can pull it and check the crash log.

Thanks,

Rameez

I

iti475172653Author

Participant

HI Kyle,

We have tried the above troubleshooting steps still it didn't help us.

Regards,

Mahesh