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Participant
April 19, 2019
Question

After Effects Issue not responding

  • April 19, 2019
  • 3 replies
  • 770 views

HI when ever we open after effects it will goes to not responding state and screen will be complete black all we have to do is to restart the computer to make it work , kindly help us with this error

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    3 replies

    Rameez_Khan
    Legend
    May 15, 2019

    Hi Mahesh,

    Have you sent the crash report to Adobe? If not, I'd recommend that you do it and fill your email address and other important information so that our engineers can read it.

    If you still need help with this, send me a PM with the email address that was associated with the crash report so that I can pull it and check the crash log.

    Thanks,

    Rameez

    Participant
    April 24, 2019

    HI Kyle,

    We have tried the above troubleshooting steps still it didn't help us.

    Regards,

    Mahesh

    Kyle Hamrick
    Community Expert
    Community Expert
    April 24, 2019

    Ensure all video/audio drivers (and your OS?) are up to date.

    If that has no effect, I would try uninstalling and reinstalling AE.

    Martin_Ritter
    Legend
    April 19, 2019

    We need the whole system specs as starting point for troubleshooting.

    *Martin

    Participant
    April 19, 2019

    HI Martin,

    Thank you for your response kindly find the specs of the system below.

    Model  :   Dell Optiplex 7050

    Procesoor  :   Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz

    RAM    :   16 GB
    HDD    :   500GB
    OS     :   Microsoft Windows 10 Pro
    Chipset:   AMD Radeon Graphics Processor (0x6611)

    Videocard  :   2147483648 bytes

    Regards,

    Mahesh

    Kyle Hamrick
    Community Expert
    Community Expert
    April 19, 2019


    Try resetting your preferences and see if that solves the issue.