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Rene5D90
Participant
July 26, 2021
Question

After Effects keeps crashing at start up

  • July 26, 2021
  • 3 replies
  • 209 views

I treid to instll a previous version, no luck, I deleted the latest update, rebooted, installed the latest version, rebooted. Tried to run it and get the same message at start up "AfterFX exe  has encountered a problem and needs to close. I update the latest Wondows 10 OS update, rebooted and tried once again, No luck! Not really impressed, specially if you need to make edits that you cant do and have deadlines

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3 replies

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
July 28, 2021

Hi Rene5D90,

 

Sorry for the crash.

I can share the crash report with the After Effects engineers to investigate. Would you mind sharing the complete report?

Looking forward to your response.

 

Thanks,

Nishu

    Mylenium
    Mylenium
    Legend
    July 28, 2021

    Looks like a mundane GPU driver crash. Thread 13 usually is the hardwaere acceleration stuff. Security violations point to broken drivers or missing DLLs, so it may be a matter of installing a different driver to fix those issues, including that weird MSVC stuff.

     

    Mylenium

      Mylenium
      Mylenium
      Legend
      July 27, 2021

      Impossible to know. You have not offered any exact system info or things such as the relavant crash info from your even viewer.

       

      Mylenium

      R
      Rene5D90Author
      Participant
      July 27, 2021

      Hello Mylenium, not sure how much of the report info is neede. Let me know if you need to full report. Thank you for you reply!

      ===========================

      Process: AfterFX.exe [5784]
      Path: C:\Program Files\Adobe\Adobe After Effects 2021\Support Files\AfterFX.exe
      Product Version: 18.4.0.41
      File Version: 18.4.0.41
      Code Type: x64
      Parent Process: Adobe Desktop Service.exe [15120]


      Date/Time: 2021-07-26 14:21:27 Eastern Daylight Time
      OS Version: 10.0.19041.1023
      Report ID:Time Awake Since Boot: 826 seconds


      Crashed thread: 13 [4884] THREAD_PRIORITY_NORMAL


      Exception Code: EXCEPTION_ACCESS_VIOLATION
      Exception Parameters: User-Mode data execution prevention (DEP) violation at location 0x0000000000000000
      Exception Message: 3221225477 The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

       

       

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