After effects keeps shutting down on start up giving me the error code 0xc0000142

New Here ,
Apr 08, 2022 Apr 08, 2022

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I've tried watching three youtube videos trying to fix the error code but nothing has worked so far. I tried uninstalling then reinstalling, force-quitting before the error message opens, messing with my security settings, looking at the properties (nothing out of the ordinary), and restarting my computer. I booted it up while looking at task manager and it says "Suspended" next to the application then the error pops up, and it dies when I hit ok. It could be that some hardware is out of date but Premiere runs fine. My specs are below.

ThunderCheeks_0-1649459939901.png

Here are my PC Specs

CPU: Quad-core AMD Phenom II X4 965 Black Edition running at 3.4 GHz
GPU: AMD Radeon HD 7770
RAM: 8GB DDR3 1600mhz
Motherboard: ASUS M4A785TD-V EVO

 

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Crash , Error or problem

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Adobe Community Professional ,
Apr 08, 2022 Apr 08, 2022

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Start by investigating the actual crash cause in the event viewer.

 

Mylenium

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New Here ,
Apr 11, 2022 Apr 11, 2022

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It gave me this information 

 

Faulting application name: AfterFX.exe, version: 22.2.1.3, time stamp: 0x62201934
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1566, time stamp: 0x0833f2d4
Exception code: 0xe06d7363
Fault offset: 0x0000000000034f69
Faulting process id: 0x2954
Faulting application start time: 0x01d84e0277e9e89e
Faulting application path: C:\Program Files\Adobe\Adobe After Effects 2022\Support Files\AfterFX.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: bc0039a2-c083-4579-a082-c78843ecaf6e
Faulting package full name:
Faulting package-relative application ID:

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Adobe Community Professional ,
Apr 11, 2022 Apr 11, 2022

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Kernelbase errors indicate security and permissions issues. As a start, try to launch the app with escalated privileges as admin (right-click --> run as administrator). Also consider booting into safe mode and while there run a system status check from your Windows Update system panel. Perhaps some update is borked or missing and/ or a newer driver for one of your components available. Same for doing a righ-click --> Check for new drivers in device manager.

 

Mylenium

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Adobe Employee ,
Apr 11, 2022 Apr 11, 2022

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Please check out the following article and see if it helps: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-fix-common-after-effects-crashes...

Let us know how it goes.

 

Thanks,

Nishu

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